List of contact sites for each region.- Please do not provide any personal information when using the JAL Chat Auto-Response Service, such as JAL Mileage Bank customer numbers, names, telephone numbers, credit card numbers, and e-mail addresses, nor reservation information such as reservation and confirmation numbers.
- Click here to check the system requirements.
Chat Auto-Response Service Information
About JAL Chat Auto-Response Service
Your questions are automatically answered 24 hours a day, 365 days a year. The service is available on PCs and smartphones. Our services will continue to evolve to help our customers solve their queries quickly and easily.
How to use the system
Please use the chat auto-response service from the "May I help you?" box in the lower right corner of this page, or select your location below and use the service from the applicable page.
Step 1
Please use the icon in the lower right corner of each page.
This service is available from this page or the other relevant pages, such as the Contact Us page.
Please go to the "May I help you?" box in the lower right corner of the page.
- See examples.
Step 2
Please select a category for your question or simply enter your question.
Please select a category for your question or enter a brief question directly.
Step 3
Your question will be answered.
JAL Chat Auto-Response Service will answer your questions. In addition, we would like to ask you to give feedback via the "Did you find the information helpful?" survey. This will assist us in improving the system for future users.
