Frequently Asked Questions

QWhat is JAL Business on WEB?

A
Companies can take advantage of this service program on JAL website.
Applying for this service is free and you will be eligible to purchase tickets with discounts*.
*Some restrictions may apply.
This service is only available for registered companies, please apply if you wish to use the company discount program.
QDoes it cost to participate in this program?

A
There is no charge for participating in this program.
QIs the company manager able to check the employee's flight usage?

A
Only the reservation creator (traveller) knows the flight details. The company manager is not able to check through this program.
QIs there any benefit for this program?

A
You will be eligible to purchase tickets with discounts*. Each mileage registration for each employee is available.
*Some restrictions may apply.
QAre all fares available with discounts?

A
Discounts differ depending on flights, fares, boarding periods, some discounts might not be available. Discounts are applicable for round-trip and one way itinerary.
Multiple city search (Free itinerary) are not available.
QHow can I pay my tickets?

A
You can pay your tickets by using Alipay, UnionPay and credit cards. Other payment methods are not available now.
QCan I issue a receipt?

A
Yes, it can be issued from "Application of Receipt for JAL Air Ticket" on JAL website.

For details
QCan I change/cancel after purchasing tickets?

A
Yes, You can change/cancel it from "Manage Booking" on JAL website depending on fare rules.

Reservation Changes
Reservation changes can be made on JAL website after purchased without ticket service fee. Before travel commences, online reservation change is available until 72 hours before the 1st flight.
After travel commenced, online reservation change is available until 24 hours before the original flight.
* Restrictions may apply when changing reservations on JAL Website.

Call center

* Please contact our call center if online reservation change is not available and ticket service fee will apply.

For details

Refunds
Tickets purchased on JAL website can be canceled and refunded on JAL website. Online cancel/refund is available until 23:59 of the day before departure. Fees and charges may apply based on fare rules.
* When online cancel/refund is not available, please contact our call center.

For details
QCan I change the registered company information?

A
After logging in "Account Management", the company manager can change the telephone number, e-mail address, and contact person name.
QCan I withdraw from this program?

A
The company manager can withdraw from this program though "Account Management". In addition, if there is no travel records in your account within one year, it will automatically withdraw from this program.
QThe registration result has not arrived.The registration result has not arrived.

A
It will be sent by e-mail around 2 weeks from applying. Please contact us if you don't receive the result 3 weeks after you applying.

For details
QWhere do I contact for information?

A
Contact us
By E-mail　cnr.business.on.web@jal.com
By Telephone　400-821-6688 (Weekday 09:00-17:00)*

* For emergency flight change or cancellation, please contact the following (Daily 08:00-18:00)
4008-88-0808 (Chinese)，4001-27-2470 (Japanese)，4008-88-5301 (English)
Only for emergency flight changes or cancellation. Inquiries about the "JAL Business on WEB" program cannot be answered.

QWhat is JAL Business on WEB?

QDoes it cost to participate in this program?

QIs the company manager able to check the employee's flight usage?

QIs there any benefit for this program?

QAre all fares available with discounts?

QHow can I pay my tickets?

QCan I issue a receipt?

QCan I change/cancel after purchasing tickets?

QCan I change the registered company information?

QCan I withdraw from this program?

QThe registration result has not arrived.The registration result has not arrived.

QWhere do I contact for information?