JAL Group Offices and Contact us in INDIA
- All business hours are in local time.
Passengers who have reserved/purchased a domestic flight ticket independently
BukaINDIA
Reservations and Information / JAL Mileage Bank Center
BukaJapanese Language
Telephone
(International Call Charges Apply / Japanese)
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only for Japan Domestic flight tickets.
For any query related to Japan Domestic flight tickets only, please check "passengers who have reservations/purchases a domestic flight ticket independently" at the top of this page.
Office Hours
Daily 05:30-15:30*
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English Language
Telephone
Office Hours
Daily 05:30-18:00 (Saturday / Sunday close at 15:30)
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Chinese New Year holidays)
Putonghua Language
Telephone
Office Hours
Daily 05:30-15:30
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Chinese New Year holidays)
Cantonese Language
Telephone
Office Hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- Japanese service ends at 15:30, however English service is available untill 18:00 (except Sat / Sun / Holidays)
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
JAL Mileage Bank Supporting document submission Point
BukaINDIA Offices Information
BukaSRI LANKA
Reservations and Information / JAL Mileage Bank Center
BukaJapanese Language
Telephone
(International Call Charges Apply / Japanese)
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only for Japan Domestic flight tickets.
For any query related to Japan Domestic flight tickets only, please check "passengers who have reservations/purchases a domestic flight ticket independently" at the top of this page.
Office Hours
Daily 05:30-15:30
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Telephone
(International Call Charges Apply)
Office Hours
Daily 05:30-15:30
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Chinese New Year holidays)
Cantonese Language
Telephone
(International Call Charges Apply)
Office Hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- International call charges will apply for connection from your location to Hong Kong and Japan
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.