Contact us

Due to changes in the fare system for domestic flights, some services are temporarily unavailable on the JAL website and JAL apps.Please check below for details.

(Domestic Flights) Information on JAL website operation (including temporarily unavailable of services)

Notice

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Refund form for Domestic Tickets

Refund form for International Tickets

JAL Reservation & Information (for English speakers)

Open

Please check our Frequently Asked Questions to see if your question(s) can be answered.

FAQ (Frequently Asked Questions)

For customers who have problems with damaged baggage

If you notice damage to your baggage upon arrival, please declare it to our airport staff immediately before leaving the airport.

After Leaving the Airport:
For passengers arriving with international flights and whose final destination is Tokyo International Airport (Haneda Airport), Narita International Airport, Kansai International Airport, or Chubu International Airport, you can submit your inquiry using the Damaged Baggage Inquiry Form.
Please click below for more information including the inquiry form.

Baggage problem (damaged or lost baggage)

0570-025-121

(toll)

03-6733-3062

(toll)

The content of the conversation will be recorded or monitored to ensure the service quality.

Please follow the voice guidance and select one of the following 3 options to connect to our phone agents.

No.1	International Reservation and Information (including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found) 8:00 AM - 7:00 PM, daily
No.2	Domestic Reservation and Information (including award ticket, baggage, lost and found) *Please select "1" (above) if your domestic flight sector is included in an international flight ticket. 8:00 AM - 8:00 PM, daily
No.3	JAL Mileage Bank *You will be required to enter your JMB membership number and password. Monday - Saturday 9:30 AM - 5:30 PM (Closed on Sundays, public holidays, and New Year holidays) It may be busy during 9:30 - 10:30 AM and 2:00 - 3:00 PM. Thank you in advance for your call during off-peak hours.

No.1

International Reservation and Information
(including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found)

8:00 AM - 7:00 PM, daily

No.2

Domestic Reservation and Information
(including award ticket, baggage, lost and found)

*Please select "1" (above) if your domestic flight
sector is included in an international flight ticket.

8:00 AM - 8:00 PM, daily

No.3

JAL Mileage Bank

*You will be required to enter your JMB
membership number and password.

Monday - Saturday 9:30 AM - 5:30 PM

(Closed on Sundays, public holidays, and New Year holidays)

It may be busy during 9:30 - 10:30 AM and 2:00 - 3:00 PM.

Thank you in advance for your call during off-peak hours.

Contact JAL outside Japan

Open

24-hour flight information service (SKY NAVI)

Open

Special Assistance Desk for customers with disabilities and those who are sick or injured

Open

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Open

JAL Family Club

Open

JALCARD

Open

JAL Gift Card Center

Open

JMB Jetstar Japan (GK) Award Tickets Reservation Desk

Open