Handling of Credit Cards Issued in Russia

Thank you for flying with Japan Airlines.

As American Express, VISA, MasterCard, and JCB have ceased operations in Russia after March 10, 2022, the above brands issued in Russia cannot be used on our Web site.

Please contact the following JAL offices for purchasing the tickets or refund using credit cards.

Cards issued in Russia - Moscow Office
Cards issued outside of Russia - European Contact Center

Affected Credit Card Brands

Purchase of New Tickets

Credit cards issued in Russia may not be accepted, even if they belong to credit card brands we normally accept on our website.
If your payment is not successful, please try another credit card.
Customers wishing to purchase tickets with a credit card issued in Russia, please contact our Moscow Branch/Contact Center.

Moscow Branch/Contact Center This page will open in a new window.

Please scroll horizontally.

JAL Website Moscow Ticketing Counter / Contact Center Other JAL Contact Centers Other Website/ Travel Agency
Credit cards issued in Russia American Express Not Available Available Not Available Please contact the place of purchase.
Master Card Not Available Available Not Available Please contact the place of purchase.
Visa Not Available Available Not Available Please contact the place of purchase.
Diners Not Available Available Not Available Please contact the place of purchase.
JCB Not Available Available Not Available Please contact the place of purchase.
Credit cards issued outside Russia American Express Not Available*1 Not Available Available Please contact the place of purchase.
Master Card Available Not Available Available Please contact the place of purchase.
Visa Available Not Available Available Please contact the place of purchase.
Diners Available Not Available Available Please contact the place of purchase.
JCB Available Available Available Please contact the place of purchase.
  1. Only Russian region website is not accepted

Refund for purchased tickets

If you have purchased a ticket using a credit card issued in Russia, our customer contact center can assist with refunds.

Please scroll horizontally.

JAL Website Moscow Ticketing Counter / Contact Center Other JAL Contact Centers Other Website/ Travel Agency
Credit cards issued in Russia American Express Not Available Available Not Available Please contact the place of purchase.
Master Card Not Available Available Not Available Please contact the place of purchase.
Visa Not Available Available Not Available Please contact the place of purchase.
Diners Not Available Available Not Available Please contact the place of purchase.
JCB Not Available Available Not Available Please contact the place of purchase.
Credit cards issued outside Russia American Express Not Available*1 Not Available Available Please contact the place of purchase.
Master Card Available Not Available Available Please contact the place of purchase.
Visa Available Not Available Available Please contact the place of purchase.
Diners Available Not Available Available Please contact the place of purchase.
JCB Available Available Available Please contact the place of purchase.
  1. Only Russian region website is not accepted

You may experience longer than usual wait times when calling JAL Contact Centers.
We sincerely apologize for any inconvenience this may cause and ask for your kind understanding on this matter.
We will continue to monitor the situation in Russia and Ukraine closely, and if there are any changes in the situation, we will promptly notify our customers via our website.

FAQ

November 21, 2023
Japan Airlines