About ticket numbers (domestic flights)
A ticket number is issued for each customer at the time of purchase. It is one of the authentication codes used to identify the ticket and determine if you are the ticketed passenger when checking in and boarding, making changes that result in a different fare amount, or obtaining a refund. It consists of 13 digits (0-9).
Ticket numbers are required for all customers for these types of transactions.
When is Ticket Number required
- Check-in, change of reservation, ticket refund
- Issue receipts
- To refer your 'Ticketing Code for Shareholder Discount Coupon Replacement'
Where to find Ticket Number
For tickets purchased via JAL websites or call center
On the purchase completion page, in the purchase completion e-mail or SMS, or on the e-ticket itinerary/receipt.
(ex.) The purchase completion e-mail
Subject: [JAL Domestic] Purchase details
Ticket number is listed under the passenger's name in the reservation details.
You can also search for it purchased with a credit card on the reservation details page.
Open
For tickets purchased via JAL Group domestic ticket counters at airports or travel agency
On the e-ticket itinerary/receipt you will receive at the time of purchase.
(ex.) The e-ticket itinerary/receipt
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