Reservation changes and cancellations on website
This page describes the basic rules for changing and cancelling reservations.
Reservation changes are not available for certain fare types.
Not all changes/cancellations can be made on the JAL website.
Change/cancellation deadline
The departure time of the originally booked flight, or 20 minutes before the departure time of the newly booked flight after a reservation change, whichever is earlier.
- If purchased via convenience store payment, Internet money transfer, or ATM transfer, changes requiring payment of a fare difference must be made at least two days prior to the departure date
Restrictions based on payment method/purchase location
Credit, e JAL points
| Change | Cancel |
|---|---|
| Yes | Yes |
Cash
Ticket purchased from:
- JAL Group domestic ticketing counter (city/airport)
| Change | Cancel |
|---|---|
| Yes* | Yes* |
- Except when purchased using a combination of cash and another payment method
- Travel agent
| Change | Cancel |
|---|---|
| No | No |
JAL coupon
Ticket purchased from:
- JAL Group domestic ticketing counter (city/airport)
- Domestic ticket desk
| Change | Cancel |
|---|---|
| No | No |
Restrictions on changes/cancellations for select passengers on multi-passenger reservations
Changes/cancellations for select passengers on multi-passenger reservations cannot be processed on the website in the following situations. Please contact JAL Contact Center
- Reservation was made using a Discount for the Disabled.
- Reservation includes one or more segments for which boarding is already complete
Contact us
For changes, cancellations, or inquiries regarding fares that cannot be handled on the website, please contact the JAL Contact Center.