About Order Number (domestic flight)
Order Number is an 8 or 12 digit unique number issued for each passenger* after the domestic flight ticket is purchased. Order Number is one of the authentication codes for verifying the holder's rights of boarding the flight, making changes or refunding the e-ticket. Order Numbers for all passengers will be required for the ticket change or refund.
- *For ticket paid at Convenience store (in Japan) by cash, one common Order Number will be issued for all passengers in the same flight booking.
When is Order Number required
- Check-in, change of reservation, ticket refund
- Issue receipts
- To refer your 'Ticketing Code for Shareholders Discount Coupon Replacement'
Where to find Order Number and its digit
The digit of Order Number depends on the services that you have used.
- *Alphabet included in the 8-digit Order Number is F, H, J, X, or Z.
| Ticket purchased from | Where to find the Order Number | Digit |
|---|---|---|
| JAL website | Purchase Complete page
|
8-digit alphanumeric number |
| JAL Group domestic ticket counters at Yurakucho or travel agency | e-Ticket itinerary/receipt |
|
| JAL Group domestic ticket counters at airports | e-Ticket itinerary/receipt |
|
| Convenience store in Japan | Order Number will be printed on the receipt (customer copy) obtained after payment at the convenience store. (Only applicable for payment by non-JMB member) |
12-digit alphanumeric number |