Handling policy will be different when flight delay or cancellation is expected due to severe weather conditions or aircraft maintenance.
Reservation change, cancellation and refund
Support for Delayed or Canceled
Reservation changes and cancellations
- Please make all booking changes and cancellations 20 minutes prior to the departure of your scheduled flight.
- If changes or cancellations are not completed for the booked flight prior to its departure, bookings may not be changed to a different flight. This applies for even passengers with flight tickets that allow for booking changes. Only refunds can be issued in such situations.
- Changes and cancellations can be made via the JAL website, by phone through the JAL call center (Domestic Reservation and Information), or at a JAL Group Domestic Counter (City/Airport).
Change a booking
- Change of passenger information (including name change) on the ticket is not permitted. To make any update on the passenger information, you are required to cancel the booking, refund the ticket and purchase a new ticket.
- Reservations cannot be changed before the ticket is purchased. If you wish to make changes to a booking that has not yet been purchased, please cancel the entire booking and make a new one.
- New flights cannot be added after purchase.
- Reservation change is not permitted for some fares. Please check the fare rules of your ticket.
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| Fare types | Change permitted |
|---|---|
Flex, JAL CARD Flex, Business Flex, Specific Route Flex, Shareholder's Flex, Remote Island Flex |
Yes*1 |
| Saver, Special Saver, Round Trip Saver, Promotion, Sky Mate Fare,Senior Citizen Fare |
No*2 |
- If there is any fare difference between the times of ticket purchase and rebooking, this difference will need to be settled (charge or refund).
- Except for Sky Mate Fare and Senior Citizen Fare, if there are seats available in First Class or Class J on the day of departure, upgrade is acceptable with an additional charge.
Refunds
Customers may request to have a flight ticket or surcharge ticket refunded.
About ticket refund
Cancellation charges
All ticket refund will be subject to designated cancellation charges.
Time limit for refund
Ticket refund is accepted no later than 30 days* after the ticket validity expired.
Special handlings apply in case of flight delay or cancellation due to inclement weather, etc.
Required information
- Authentication code (JMB membership number or Ticket number) or ticket
- Payment number (for convenience store, ATM, and Internet money transfer purchases)
Passenger Facility Charge
To be fully refunded
Refund fee exemptions
If a passenger or his/her travel companion is not able to travel due to sickness, the ticket can be refunded without Cancellation Charge, provided that medical certificate issued by a physician is submitted.
Please contact JAL Domestic Reservation and Information Desk for more details.
How to apply a refund
- For tickets purchased via non-JAL websites or travel agencies, please use the website or agency where the ticket was purchased.
- Substitute Tickets or Ticket Code for Shareholder's Saver Fare will be provided if the refund is within the Shareholder's Saver Fare's ticket validity and the refund availability period for the ticket purchased.
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| Ticket paid by | Refund request accepted at | How to receive refund | ||
|---|---|---|---|---|
| JAL website | JAL call center | JAL Group domestic ticketing counter (city/airport) | ||
| Credit card | Yes | Yes | Yes | Refund will be returned to the credit card used for the original payment. |
| e JAL Points | Yes | Yes | Yes | Refund will be returned to the JAL point account of the paying member. |
Cash |
Yes | Yes | Yes | JAL website, phone: Bank account of your choice |
Cash |
Yes | Yes | Yes | JAL website,phone : Bank account of your choice |
| Other (e.g. travel coupon) |
No | No | Yes | Varies depending on payment method. Please note that some tickets cannot be refunded. |
When to receive a refund (Number of days required for refund processing)
Credit card
Refunds may be processed the following month due to credit card company cutoff dates and refund processing timing or for JAL administrative reasons, even if the refund request was received by your credit card company's request deadline.
The full amount may be withdrawn and then subsequently refunded minus the transaction fee; alternatively, the withdrawal and refund may happen simultaneously and only the fee will be withdrawn.
For details, please contact your credit card company.
Bank Transfer
Refunds will be deposited within 5 business days of the refund request. However, refunds may experience delays due to bank system failures or large-scale flight disruptions arising from inclement weather.