We recommend consulting with your veterinarian before you consider traveling with your pet if any of the following conditions apply.

• Your pet has a respiratory condition.
• Your pet is not able to regulate its body temperature well.
• Your pet has lost its appetite or has had diarrhea on previous flights.
• Your pet has a condition that is physiologically ill-suited for air travel.
• Your pet has a tendancy to become stressed when in dark places.

• *Because French Bulldogs and Bulldogs are more susceptible to the changing environment during air travel than other breeds, Japan Airlines does not allow them on any flights.
• *We reserve the right to refuse accepting your pet for check-in with routing on certain international connection flights.

Temperature and humidity is controlled inside the bulk cargo room by air-conditioning. However, the outside air and heat make cause temperatures to be higher than normal.
Pets are kept in shaded, air-conditioned areas until the flights depart. However, temperature and humidity may change depending on the season during transport, loading and unloading.

• Precautions in summer and winter

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  Summer (May 1 through Oct 31)

  As it is hot and humid, it is advised to avoid traveling with your pet during the daytime, as outside temperatures may affect your pet.
  Please take particular note to transport dates and times with respect to puppies, elderly dogs and brachycephalic (snub-nosed) dog breeds that are sensitive to heat.

  Winter

  As outside temperatures can be cold and severe in winter, please exercise caution if your pet is sensitive to cold.

During a flight, all lighting inside the bulk cargo room is turned off. The air pressure in this area is set to 0.8 bar (roughly the pressure felt at the peak of a 2000 m mountain). The pressure change may cause "airplane ear" or other reactions in your pet when ascending and descending.
The bulk cargo room is air-conditioned so that temperature and humidity is the same as inside the passenger cabin.

Your pet will hear noises not heard on the ground such as wind noise and mechanical noise during takeoff, flight and landing.
Your pet will also hear noises of other aircraft and ground vehicles during loading and unloading.

• You may place your pet's water bottle, which must be watertight and durable, inside the crate. Our agent will not provide food or water to your pet after check-in.
  • *For itineraries that include transfers and/or long layovers, you can provide food and drink to your pet. Please be sure to inform our agent when checking in your pet at the departure airport.
• In a transportation environment that is significantly different from everyday life, it may affect pets' health in a number of ways.

  Past animal deaths during or after air travel

• There is a possibility that cargo space is not available and you will be asked to take a different flight.
• To ease you pet's stress level, you may place a towel or other familiar items inside the crate. (We reserve the right to refuse certain items if felt they may pose a health threat to your pet).
• Please arrive a minimum of 40 minutes prior to the departure time of your flight to allow your pet to adjust to the local temperature.
  Sudden changes in temperature may affect your pet.

In the event of an emergency at the airport, we do work closely with local veterinarians and pet hotels to assist you. (please understand that not all airports have these services).

• *Facilities may not be able to accommodate your pet for reasons related to business hours or accommodation requirements. (e.g. proof of vaccination).

• Conditions
• Pet crate rental
• How to transport your pet

How to transport your pet

Before departure

STEP 1

Confirmation before check-in

STEP 2

Prepare a letter of consent

On the day of departure: from check-in to pick-up

STEP 3

Check-in in your pet
At least 40 minutes prior to scheduled departure time

STEP 4

Pick-up at the arrival airport

STEP 1Confirmation before check-in

Please confirm transport environment information and precautions on animal transport to ensure a safe flight with your pet.

Please read before checking in your pet.

STEP 2Prepare a letter of consent

Please prepare a letter of consent to check-in your pet as baggage.

• *Although letter templates are available at airport counters, we recommend filling out the form in advance to avoid congestion at the counter.

Download letter of consent format.

In order to view PDF documents, you will need to install Adobe Reader on your computer.

About PDF

STEP 3At least 40 min prior to departure!

Contact our agent at the Traveling with Pets service counter in the baggage check-in counter area. Please arrive at least 40 minutes before your departure time as you will need to pay the pet fee and we will confirm your letter of consent.

Airline counter information

Before boarding

As the checked baggage storage area in the airport is not air-conditioned, pets will be kept at the counter until just before departure and delivered with care to the aircraft.

Inside the aircraft

Pets will be transported inside the bulk cargo room.

• *Temperature and humidity inside the bulk cargo room is controlled by air-conditioning. However, the transport environment may differ from that inside the passenger cabin due outside temperatures and other factors.

STEP 4Pick-up at the arrival airport

An airport agent will carefully carry your pet to the arrival lobby and hand it to you.