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  • JAL International Flights JAL's Free inflight Wi-Fi Service Enjoy the same comfort during your flight as on the ground. JAL International Flights JAL's Free inflight Wi-Fi Service Enjoy the same comfort during your flight as on the ground.
[JAL Domestic Flights]
JAL's Free inflight Wi-Fi Service

step.1

Turn on “Airplane Mode”

step.2

Turn on “Wi-Fi”

step.3

Select the “Japan Airlines” or “JAL-WiFi” network

Please refer to the PDF for detailed instructions.

1

Turn on “Airplane Mode”

2

Turn on “Wi-Fi”

3

Select the“Japan Airlines”network

4

Connect to the portal site

Open your browser. The top page of the Wi-Fi portal site should be displayed.

If it doesnʼt, please enter the following URL: jal-wifi.com, or scan the QR code.

 

Make sure that “Satellite Connected” is displayed on the top right, and select.

“Connect to the Internet”.(Please wait for a while when “Satellite Disconnected” is displayed.)

  • “QR Code” is a registered trademark of DENSO WAVE INCORPORATED.

The Wi-Fi portal page will be automatically shown when you open your browser. If the page does not appear automatically, please manually type in the URL as http://jal-wifi.com
Follow the instructions on the page and proceed to payment. For more details about the procedures, please refer to the Wi-Fi User Guide.

Charges

There are no data limits.

Charges

Charge Plan (Connection time *1) Charges
1-hour Plan (1 hour)
 Free
3-hour Plan (3 hours) US$14.40
Flight Plan (24 hours) US$18.80

Charges for JALCARD holders *2

Charge Plan (Connection time *1) Charges
1-hour Plan (1 hour) Free
3-hour Plan (3 hours) US$12.95
Flight Plan (24 hours) US$16.80
  1. Hours counted since you first logged on.
  2. The charge is discounted only when you pay by JAL CARD, JAL Pay (JAL Global WALLET Card/Virtual Card), JAL USA CARD, or JAL SPDB credit card.

FAQ

Please see our FAQ for questions concerning inflight Wi-Fi service.

For inquiry

For questions regarding this service, including technical problem in connectivity, charge, or request for invoice, please contact the number below.

For passengers on A350, 787, 767, and 777 aircraft

Panasonic Avionics Customer Support

Contact by e-mail

jal-wifi@panasonic.aero

Toll-free in Japan (Japanese / English)
0120-959-033
  • IP phone is not supported.
For international call (Japanese / English)
+1-213-221-6130
  • Phone charges (if any) will be applied to the caller.
Business Hours

Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)

English: 24hours

For passengers on 737 aircraft

Gogo Customer Support

Contact by e-mail

Japanese: support@gogoair.co.jp

English: customercare@gogoair.com

We have been awarded "Best Wi-Fi in Eastern Asia 2024".

JAL has won the "Best Wi-Fi in Eastern Asia 2024" award at the FTE APEX Asia Expo 2023 held in Singapore in November 2023. Passengers from more than one million flights on nearly 600 airlines around the world were given the opportunity to provide anonymous ratings. JAL has become the most awarded airline for Best Wi-Fi after winning this award six times since the category was created in 2017. JAL will continue to provide all passengers with high-quality products and services to ensure a comfortable journey.

  • APEX (Airline Passenger Experience Association) is one of the world's largest airline industry association. The non-profit organization involves airlines, airports and airline-related suppliers around the world.

To find Aircrafts with inflight Wi-Fi service, Flight search and look for the Wi-Fi mark in Schedule column for that flight.

Search price and book now

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