How to use web check-in
Please prepare the followings before you start online check-in.
- e-ticket itinerary/receipte
- Passport (of each check-in passenger)
- e-mail address (of each check-in passenger, or the representative passenger)
If you are holding a package tour or group tour ticket, please prepare the "Authorization Number" advised by your travel agent.
Check-in
STEP1Start web check-in
Press the "Web check-in" from the top page of JAL website.
STEP2Select the applicable check-in option
Press the "Check in now" button.
- * If you are selecting the "Apply automatic check-in" button, please check the procedures below.
STEP3Identification
Enter either your Reservation Number, e-ticket number (Ticket Number) or Authorization Number, and your flight number, departure date and passenger name.
About check-in for AA, BA, AY, IB and MH operated flights
Re-identification is necessary if using the mutual web check-in service with American Airlines, British Airways, Finnair, Iberia or Malaysia Airlines. After completing the normal identification (Step 3), the second identification screen will display. Please select "Passenger who have booked the flight operated by other airlines" and enter the necessary information. Once the information is identified, you may start the web check-in procedure on the operating airline's website. For details on how to use web check-in on the partner carrier's website, please contact each airline.
STEP4Select the check-in passenger
Select the passengers to be checked in.
- * If there is only one passenger in the booking, this screen will be skipped.
- * If your travel companion has a separated booking record, you may check in for him/her from this screen, or select the "ADD PASSENGER" button in Step 6 and repeat the same identification procedure as Step 3.
STEP5Notes about restricted items
Confirm the details, check "I have read and agreed to the policies on restricted items which are prohibited in carry-on or check-in baggage." and press the "CONFIRM" button.
STEP6Confirm the flight and seat selection
Confirm the seat number and information about the flight you are checking in for. System will automatically assign a seat for you if you have not assign your seat previously. You may change the seat from the "SEAT MAP" button, or click "CONTINUE" if you accept the current seat assignment.
Select the passenger and then select his/her seat. After selecting the seats for all passengers, press the "CONFIRM SEATS" button.
STEP7Enter passport
Enter your passport and SAVE it. After confirming the details, please check "I confirm all the above information is true and correct to the best of my knowledge.", and press the "CONFIRM DETAILS" button.
*Passport validity requirements from country to country.Additionally, a visa may also be required depending on your country of citizenship, length of stay and itinerary.Please ensure that your passport and other required travel documents are in order before your trip.
STEP8Issue boarding pass
Select your preferred option to get your boarding pass.
- By e-mail
- Printing out
- Receiving on iPhone/iPad via Wallet
- (1) By e-mail
- Home Print Boarding Pass and Mobile Boarding Pass (applicable to some routes) will be sent to you. You may either print out the Home Print Boarding Pass and bring it with you, or get the Mobile Boarding Pass (2D barcode) from the e-mail.
- (2) Printing out
- Home Print Boarding Pass will be displayed on a separate screen, please print it and bring it with you.
- (3) Receiving on iPhone/iPad via Wallet
- Boarding pass will be sent by e-mail as an attachment file. You may register it in Wallet for use.
The boarding pass can be retrieved at any times with your preferred option. Even if you have once selected to get it via e-mail, it is possible to get another one for Wallet use.
Make sure to bring your e-ticket as it will be required at immigration. (You may print it from this screen or the "manage booking" screen.)
STEP9Check-in completed
Check-in is completed.
Please bring the necessary documents to the airport on the departure date.
How to use automatic check-in
- * Not applicable to package/tour passengers
STEP1Start automatic check-in
Press the "Web check-in" from the top page of JAL website.
STEP2Select the applicable check-in option
Press the "Apply automatic check-in" button.
- * If you are selecting the "Check in now" button, please check the procedures below.
STEP3Registration
Display the booking details.
By selecting the "Apply automatic check-in" button, you will proceed to "Web check-in advance registration" screen.
Press the "REGISTER" button after entering the necessary information.
(Once the "REGISTER" button is pressed, it will return to the booking details screen).
STEP4Check-in completed
Home Print Boarding Pass and Mobile Boarding Pass (applicable to some routes) will be sent to you as attachment from 24 hours prior to flight departure. Please use it for boarding.
- * Document without 2D barcodes cannot be used for boarding.
