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I cannot select a seat on the JAL website. Why is that?
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I purchased my ticket from a travel agency. Can I select a seat on the JAL website?
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If I board a flight with a companion who has booked separately, can the seats be assigned next to each other on the website?
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I have purchased a ticket but couldn't select a seat. Can I still board my flight?
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The flight is operated by JAL aircraft and crew, but is booked under other airline's flight number. Can I select a seat at JAL?
Advance Seat Selection (international flights)
Key features of seat selection
Book early and get the seat of your choice
With JAL, you can select your seat at the same time you book your flight.
Use seat maps to look for flights on the JAL website
When you book on the JAL website, you can view seat maps to help you choose a flight.
Available any time on the JAL website
You can select or change your seat on the JAL website at any time between booking confirmation and check-in.
Online Check-in makes things even easier
With Online Check-in, you can select your seat and get your boarding pass all in one easy process.
- Available starting 24 hours before your flight’s departure time.
Get more comfort using the Paid Advance Seat Selection service
The Paid Advance Seat Selection service lets you choose extra legroom seats in Economy Class for a more comfortable travel experience.
What if I can’t select a seat?
The range of seats you can select varies depending on your fare type, how many miles you use, and where you purchased your ticket. Because the number of seats available for selection is limited, you may not be able to select the seat of your choice.
If the seat of your choice is unavailable or there are no seats available for you to select, please check seat availability again when there are 72 hours or less remaining until your flight’s departure.
- Additional seats may not become available for certain fare types and under certain conditions.
- If you are traveling on a package tour, you can select your seat through Online Check-in.
72 hours prior to your flight’s departure time
24 hours prior to your flight’s departure time
Eligibility
Eligible Routes
All flights operated by JAL
- Please see below for information on seat selection on non-JAL flights and codeshare flights operated by other airlines.
Eligible Class
- First Class
- Business Class
- Premium Economy Class
- Economy Class*
- Class J and Economy Class* seats on domestic flights when traveling on an international ticket
- Not available for booking class "Z" tickets originating in Japan, except on flights to/from Hawaii and Guam.
Not available for booking class "G" tickets.
Eligible Fares
- Normal fares
- Individual discount fares
- Award tickets
Restrictions on seat availability
When traveling on an individual discount fare
Seat availability is limited to the rear of the aircraft in the following cases:
- Traveling to/from Honolulu/Kona/Guam on a booking class "L/V/S" ticket
- Traveling on a booking class "Q/N/O/Z" ticket
When traveling on an award ticket
The range of seats you can select depends on how many miles you use.
When flying with other carriers or on codeshare flights
- The operating airline determines the range of seats available for selection.
- When selecting seats on the JAL website, the seat map provided by the operating airline's system will automatically be displayed.
- On some airlines, seat selection is limited to requests for window or aisle seats.
- Please see below for information on seat selection rules for JAL’s codeshare partners.
- To select or purchase paid seats on non-JAL flights and codeshare flights operated by other airlines, please contact the operating airline directly.
- If there is a change in your selected seat’s number, the change may not be reflected on the JAL website.
- Actual seat positions may vary from those shown on the seat map. Please contact the operating airline for details.
Seating-related support
Request to passengers assigned to an emergency exit row seat. (*Please read.)
OpenIn accordance with a directive issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, from April 1, 2009, for the safety of all passengers, emergency exit seats will be limited to passengers that satisfy all the conditions below.
- Aged 15 years or above (assignment is not permitted for minors under 15 years of age).
- Does not require the assistance of an escort or staff.
- Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door.
- Can understand evacuation procedures and crew's instructions, and verbally convey such information to other passengers.
- Does not have to assist an accompanying passenger in an emergency evacuation.*
- Consents to providing assistance in an emergency evacuation.
Passengers who do not satisfy conditions 1 through 6 above will be asked to change to another seat.
To ensure quick evacuation of the aircraft, passengers seated in emergency exit rows will be asked to assist during an emergency evacuation by following the instructions of the cabin crew. Carry-on baggage must not be placed at your feet or on your lap during takeoff or landing. We appreciate your cooperation.
- Small children (domestic flights: under eight years old; international flights: under 12 years old) and their companions are not eligible to use emergency exit row seats.
Important notes on seat selection
Open- Even if you have selected your seat in advance, it may not be available if you miss the check-in deadline for your flight.
- Seat numbers and types (window or aisle) are subject to change due to changes in aircraft.
In the event of a seat number change, if you booked through JAL, you will be notified via the email address (es) you provided for the Flight Notification Service. Please register an email address for each passenger on the Booking Details page.
- Some seats may not be available to unaccompanied minors, passengers traveling with babies, pregnant women, wheelchair users, etc. Please check seat availability when you book your flight.
- If you select a baby bassinet seat but are not traveling with a baby, you may be asked to change to a different seat in the event another passenger subsequently requests a baby bassinet.
- If there is a change in your selected seat’s number less than 3 days before your flight’s departure, the change may not be reflected on the JAL website.
- Seat selection is not available in the following situations.
- When all seats available for advance seat selection have already been assigned
- Deutsche Bahn Rail segments