FAQ (International Inflight Wi-Fi service)

Wi-Fi is the most commonly used local wireless data network standard that allows electronic devices to exchange data. Essentially, it allows you to connect a Web-enabled device to the Internet wirelessly.

While the service is available for use at any time except during takeoff and landing. The system will also automatically shut down when flying through airspace over countries which have not approved such communications.

All you need is a Wi-Fi-enabled device (802.11a/g or n) with an Internet browser. Please note that cellular devices without a Wi-Fi component will not work with this system. Inflight Wi-Fi works with most laptops, tablets and smartphones, and Inflight Wi-Fi service supports Android®, Apple®, Blackberry®, Nokia® (Symbian S60), Kindle® and Windows® platforms.
For best results, we recommend using the following operating systems and/or browsers:
Google® Chrome™
Internet Explorer® 7, 8, 9 and 10 (Windows® Vista® ,7 and 8)
Mozilla® Firefox®
Safari® on Mac OS® X
Please note that devices that are not JavaScript-enabled cannot be used to purchase Internet access, but they can be used to access the complimentary features of the Inflight Wi-Fi Portal. Cookies should also be enabled on your device in order to purchase Internet access.

Many devices are Wi-Fi-certified and carry the Wi-Fi logo from the Wi-Fi Alliance. Inflight Wi-Fi works with most laptops and smartphones, and Inflight Wi-Fi service supports Android®, Apple®, Blackberry®, Nokia® (Symbian S60), Kindle® and Windows platforms.

No, Japan Airlines does not provide wireless-enabled devices at this time.

Typically, Inflight Wi-Fi service is available on board Wi-Fi-equipped aircraft starting at cruising altitude. Inflight Wi-Fi service will automatically disconnect when the cabin is prepared for landing as the aircraft descends below 10,000 feet, so please save your work regularly.

Inflight Wi-Fi service features the ability to purchase access to the Wi-Fi service. If you purchase access, you can check email and browse the Internet. We will attempt to filter inappropriate content.The portal also offers Service introduction and Airport Map free of charge.

The following are basic steps which apply to most wireless devices:

Inflight Wi-Fi service is available on the Wi-Fi equipped aircraft.

JAL Wi-Fi is available in all classes of service.

Aircraft with Inflight Wi-Fi service will feature seatback cards with instructions for connecting.

There is no need to manually sign out, unless you want to clear your receipt and customer information. If you wish to sign out, simply turn off your device or select the "Sign out" link. You will still have Internet access if you sign out.

Please contact the following for any inquiries regarding the inflight Wi-Fi service, such as connection problems.

jal-wifi@panasonic.aero

0120-959-033

+1-213-221-6130 (when calling internationally; international calling rates apply)

Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)
English: 24hours

customercare@wifionboard.com

Although the JAL Wi-Fi Inflight internet service offers the same security as with any ordinary access point, we recommend that users have the appropriate firewall, anti-virus, and other software installed on their devices.

Use of Inflight wireless LAN services does not affect the aircraft's systems. To ensure aircraft safety, the system has been tested both on the ground and during actual flight, and has been approved by both the U.S. Federal Aviation Administration and by Japan's Ministry of Land, Infrastructure, Transport and Tourism.

As with normal wireless LAN access points, actual connection speeds will vary depending on the number of people using the service.

For payment by credit card, JAL Wi-Fi is available at either $10.15 per hour, or $18.80 for 24 hours. Pay with your JAL card to receive a 10% discount. In the case of roaming, you will be charged the applicable global roaming rate as set by the respective service providers. Please check with your contracted service provider. In the case of roaming, you will be billed by your contracted service provider.

Yes. The Internet purchase process uses JavaScript to ensure that your payment is secure. If your device does not support JavaScript, you will not be able to purchase Internet access using that device. If your device has JavaScript disabled, be sure to enable JavaScript before purchasing Internet access. Learn how to enable JavaScript on some common devices. Cookies should also be enabled on your device. Cookies are small bits of information that are stored on your computer by your web browser.

Inflight Wi-Fi service currently accepts Visa, MasterCard, American Express, Discover, JCB. All charges are billed in U.S. dollars. Pay with your JAL card to receive a 10% discount.

If you purchase Internet access as a guest, a receipt will be sent to the email address you provide during the purchase process. Your receipt will include a transaction number, the date of purchase, the Internet access plan purchased and the total purchase amount.

Your payment for Wi-Fi service will appear on your credit card statement as "Hotspot Pass"

During the session time you have purchased, you may switch between devices such as a laptop computer and a smartphone within a single session, however you may not have multiple devices accessing the service at the same time during a session.

We don't allow passengers to use the system for voice communication through a cell phone.

We don't allow passengers to use the system for voice communication through a cell phone.

No, you cannot send and receive text messages at this time.

No, You cannot use the mobile network email service such as imode and SP mode of docomo, S!mail of Softbank and ezweb of au.

Videoconferencing or voice communications is not allowed inflight.

Yes, you can access your corporate network if you have access to a VPN client and a firewall. However, we cannot guarantee that the VPN will not be dropped if there are brief, intermittent losses in connectivity.

We may block Voice over Internet Protocol, Peer-to-Peer and Software Update.

Streaming video from a website requires extensive bandwidth and does not work on a plane.

We use content filtering technology as we deem appropriate to ensure the best possible inflight Internet experience for our passengers.

First, you should confirm that the aircraft and your device are Wi-Fi-enabled, and then try disconnecting and connecting again. If connection problems persist, we advise contacting your device manufacturer or your company's network administrator for continued support after the flight.

Although we don't anticipate that this will happen often, if you become disconnected, simply re-launch your browser to continue Web browsing.