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Osaka International Airport (Itami)

Airport Guide

Updated: March 27, 2025

Information

[Notice：End of Information Display on Large Monitors and Installation of New Monitors]
As of March 31, 2025, we will end the display of departure flight information on the large monitors located above the JAL check-in counters on the 1st floor. Instead, we will continue to provide departure flight information on the newly installed monitors at two locations near the terminal entrance. We kindly ask for the understanding of our passengers regarding this change. Thank you for your cooperation.

We are making the latest floor map now.
Please note that the actual situation is slightly different.
If you have any questions after arriving at Osaka International (Itami) Airport, please contact Japan Airlines (JAL) staff nearby.

[Information for passengers arriving at the airport by bus]
The automatic check-in machine, Self Baggage Drop (SBD), is on the left side (number 1) of the terminal.
You don't have to wait in line at the counter, so you can proceed more smoothly than before, so please make use of it.
* Large items such as bicycles and musical instruments are checked at the special baggage counter (number 5).

[Congestion during major holidays]
Please use public transport company as it is expected to be crowded in the surrounding roads and parking lots.

Terminal Map

Departure

Please pass through the security checkpoint at least 20 minutes prior to the departure, and be at the gate no later than 10 minutes before the departure, or you may not be able to be on board the plane.

Key to Symbols
In the 2nd floor departure lobby, there are toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators, and stairs, from the 1st floor. At security, there is a security check (Touch & Go). Once you pass through security, there are toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), escalators, stairs.
On the 1st floor departure counter, and boarding area, there is the domestic flight check-in center, the JAL Global Club (JGC) counters, the first class counters, Special Assistance Counter, the international transfers counters, the AMX check-in counters, automatic check-in, and ticketing machines, travel agent group reception counters, the JAL Express Tag Service, toilets, toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators,Construction Site, and stairs, to the 2nd floor.

Arrival

Key to Symbols
On the 2nd floor, there are toilets, toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators, and stairs, to the 1st floor. In the 1st floor In the arrival lobby, there is the baggage claim area, toilets, toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators, and stairs, from the 2nd floor.

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