Ticket Refund and Cancellation Charges
Customers may request to have a flight ticket or surcharge ticket refunded.
About changes and refunds
Open
Flex
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | No fee |
| After flight departure | Approximately 20% of the fare amount before taxes |
Saver
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | Approximately 5% of the fare amount before taxes |
| After flight departure | 100% of the fare amount before taxes |
Special saver
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Purchase date until 55 days before departure date | Approximately 5% of the fare amount before taxes |
| 54 days before departure date until flight departure | Approximately 50% of the fare amount before taxes |
| After flight departure | 100% of the fare amount before taxes |
Round Trip Saver
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Purchase date until 55 days before departure date | Approximately 5% of the fare amount before taxes |
| 54 days before departure date until flight departure | Approximately 50% of the fare amount before taxes |
| After flight departure | 100% of the fare amount before taxes |
Promotion
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Purchase date until 55 days before departure date | Approximately 5% of the fare amount before taxes |
| 54 days before departure date until flight departure | Approximately 50% of the fare amount before taxes |
| After flight departure | 100% of the fare amount before taxes |
JALCARD Flex
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | No fee |
| After flight departure | Approximately 20% of the fare amount before taxes |
Business Flex
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | No fee |
| After flight departure | Approximately 20% of the fare amount before taxes |
Shareholder's Flex
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | No fee |
| After flight departure | Approximately 20% of the fare amount before taxes |
Remote Island Flex
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | No fee |
| After flight departure | Approximately 20% of the fare amount before taxes |
Specific Route Flex
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | No fee |
| After flight departure | Approximately 20% of the fare amount before taxes |
Sky Mate Fare
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | Approximately 50% of the fare amount before taxes |
| After flight departure | 100% of the fare amount before taxes |
Senior Citizen Fare
| Date/time of Refund | Cancellation/Refund Charges |
|---|---|
| Before flight departure | Approximately 50% of the fare amount before taxes |
| After flight departure | 100% of the fare amount before taxes |
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