This page provides information about our pet travel service.
Japan Airlines follows the advice of veterinarians and other experts to ensure pets have a safe trip.
However, as conditions differ from their everyday environment, their health can be affected in various ways.
We recommend consulting with your veterinarian before you consider traveling with your pet if any of the following conditions apply.
Temperature and humidity is controlled inside the bulk cargo room by air-conditioning. However, the outside air and heat make cause temperatures to be higher than normal.
Pets are kept in shaded, air-conditioned areas until the flights depart. However, temperature and humidity may change depending on the season during transport, loading and unloading.
As it is hot and humid, it is advised to avoid traveling with your pet during the daytime, as outside temperatures may affect your pet.
Please take particular note to transport dates and times with respect to puppies, elderly dogs and brachycephalic (snub-nosed) dog breeds that are sensitive to heat.
As outside temperatures can be cold and severe in winter, please exercise caution if your pet is sensitive to cold.
During a flight, all lighting inside the bulk cargo room is turned off. The air pressure in this area is set to 0.8 bar (roughly the pressure felt at the peak of a 2000 m mountain). The pressure change may cause "airplane ear" or other reactions in your pet when ascending and descending.
The bulk cargo room is air-conditioned so that temperature and humidity is the same as inside the passenger cabin.
Your pet will hear noises not heard on the ground such as wind noise and mechanical noise during takeoff, flight and landing.
Your pet will also hear noises of other aircraft and ground vehicles during loading and unloading.
In the event of an emergency at the airport, we do work closely with local veterinarians and pet hotels to assist you. (please understand that not all airports have these services).
Venomous species of animals are not acceptable in checked or carry-on your pet.
Small animals such as dogs, cats, rabbits, ferrets, hamsters, guinea pigs, etc., are acceptable if they meet the terms and condition.
However, bulldogs and French bulldogs, which are short-headed dogs, are not acceptable in both checking in and carry-on your pet.
Not acceptable.
JPY5,500 - JPY7,700 per pet crate per flight sector
The weight of all pets and checked baggage is limited to a total of 100kg per passenger.
You can either use your own crate or rent a JAL pet crate.
If your pet crate is deemed unsatisfactory for safe transport or if a rental crate is not available, we may ask you and/or your pet to change flights.
All rental crates are disinfected in advance to prevent the spread of infectious diseases.
When using your own pet crate, need to prepare own crates in accordance with IATA standards.
Prepare a crate that complies with IATA standards.
[Example of a crate meeting IATA standards]
Front
Back
On the day of departure: from check-in to pick-up
STEP 1
Please confirm transport environment information and precautions on animal transport to ensure a safe flight with your pet.
STEP 2
Please prepare a letter of consent to check-in your pet as baggage.
Please use form (1) to pay pet fee with mileage, and form (2) to accumulate mileage.
STEP 3
Contact our agent at the Traveling with Pets service counter in the baggage check-in counter area. Please arrive at least 40 minutes before your departure time as you will need to pay the pet fee and we will confirm your letter of consent.
Checked-in pets will be kept inside air-conditioned rooms to the extent possible.
Before boarding
As the checked baggage storage area in the airport is not air-conditioned, pets will be kept at the counter until just before departure and delivered with care to the aircraft.
Inside the aircraft
Pets will be transported inside the bulk cargo room.
STEP 4
An airport agent will carefully carry your pet to the arrival lobby and hand it to you.
