This fare is available to customers age 65 and older* and can be booked from the day of departure.
- A JALCARD or JAL Mileage Bank Card (JMB Card) with customer information registered is required for ticket purchase and boarding.
Elderly customers
Helping elderly passengers to enjoy worry-free travel in the sky.
Eligibility
This service is for senior citizen passengers.
- The service is also available to senior citizens under age 65.
Key points
Point.1 Booking
You may select seats at the time of reservation/purchase on the JAL website or by telephone.
- Aircraft types are subject to change without prior notice.
- Passengers cannot sit in exit rows for safety reasons.
Senior Citizen Fare
Point.2 Special Assistance Counter
JAL can assist with a variety of needs, including providing wheelchairs and guidance to departure gates.
Please stop by the Special Assistance Counter at the departure airport.
- Please arrive at the counter as early as possible, as airport congestion may affect processing time.
The location of Special Assistance Counter Open
Point.3 Wheelchair rental service
Wheelchairs are available for use inside the airport.
In addition to regular wheelchairs, reclining wheelchairs and wide type wheelchairs are available. (Limited number of wheelchairs are available.)
Requests via the JAL website
Domestic Flight Tickets are available until 5:00 p.m. the day prior to the departure date.
Domestic Award Tickets are available until 48 hours prior to the flight departure time.
Requests at the Special Assistance Desk
If you are unable to request via the JAL website or would like to rental an on-board wheelchair, please contact Special Assistance Desk.
About bringing customer's walking aids (silver car, etc.)
Customer's walking aids that exceed the carry-on baggage size will not be allowed in the cabin. Customer's walking aids can be checked in at the counter during boarding procedures.
Point.4 Pre-boarding service
- During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
Those accompanying senior passengers to the airport may stay with them up until the departure gate. - For security reasons, only one person may accompany each passenger to the gate.
- Those accompanying senior passengers must also pass through the security checkpoint.
Point.5 Escort to arrival lobby
Upon arrival, JAL staff member will escort you to the arrival lobby.
If you are picking up passenger(s), please wait at the sign in the photo on the left.
Contact info
Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant ｍothers and Elderly customers
- Toll-free / Inside Japan only
-
0120-25-0001
- Available hours： 8:00 a.m. to 8:00 p.m. (open 365 days a year)
- Not toll free: 03-4330-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
