Information about JAL Domestic Award Tickets
Before you start
About displayed operating airline and aircraft types
The operating airline and aircraft types information are shown below.
| Operating Airline | Displayed number | Aircraft types |
|---|---|---|
| JAL (Japan Airlines) | 359 | Airbus A350-900 |
| 789 | Boeing 787-9 | |
| 788 | Boeing 787-8 | |
| 767 | Boeing 767 | |
| 73H, 738 | Boeing 737-800 | |
| JAL (J-AIR) | E90 | EMBRAER 190 |
| E70 | EMBRAER 170 | |
| JAL (Hokkaido Air System) | AT4 | ATR42-600 |
| JAL (Japan Air Commuter) | AT4 | ATR42-600 |
| AT7 | ATR72-600 | |
| JTA (Japan Transocean Air) | 73H, 738 | Boeing 737-800 |
| RAC (Ryukyu Air Commuter) | DH4 | De Havilland DHC-8-400 Cargo Combi |
Information about online booking
Booking
- Bookings can be made on the JAL website until 23:59 (Japan time) on the day prior to the departure of the first segment.
- You can make a booking for up to 9 persons, adults or children, in total (excluding accompanying infants) in a single session.
- If your journey includes a connecting flight, please make your search using your departure point and final destination.
Itineraries that cannot be booked online
- Itineraries where your outbound and inbound flights are on the same day, but are not a simple round trip in the same segment
- Itineraries with consecutive flights going in the same direction in the same segment
- The above bookings can be made through the JAL Contact Center below:
Reservation change
Reservation changes are not permitted. (Boarding class cannot be changed either)*
You cannot change your flight at the airport on the day of departure, even if there are seats available on a different flight for the same segment.
However, you may upgrade your flight to Class J or First Class for a fee on the day of departure if there are available seats on the same flight. (You cannot pay using miles.)
- If you need to make a change to your reservation, please cancel/refund your existing award ticket and then book a new ticket for your desired itinerary. Please see “Refunds of Unused Award Tickets” for information about cancellations and refunds. The difference in miles will not be refunded if you cancel only a portion of your itinerary.
Cancellations / Refunds
- The cancellation and refund period on the JAL website is up to 20 minutes (Japan time) before the departure time for the first segment.
- Cancellations and refunds can only be made by the member who redeemed the award ticket.
- If an award that has already been reserved is totally unused, all miles used to redeem the award can be refunded to your mileage account by paying the applicable fee.
Cases cancellations/refunds cannot be made online
The following cases are handled through the JAL Contact Center:
- If you have already checked in
- If it is less than 20 minutes before the departure time of your first segment
- An award ticket will become invalid if you fail to board on the reserved flight. Miles will not be refunded and the award ticket cannot be changed to a different award.
Others
For all other condition concerning application and usage, JAL Domestic Award Tickets rules will apply.