Regarding the Impact on Operations Due to Network Disruptions (Final Report)
Since 7:24 AM (JST) on December 26, 2024, there was a disruption in the network equipment connecting internal and external systems, resulting in malfunctions in systems communicating with external systems.
- The cause of the failure and the impact range of the system issues have been identified, and the system has been restored.
- This failure is caused by receiving a large amount of data from an external source. and there has been no customer data leakage or virus damage.
- The standby service at airport for domestic flights departing on December 26, 2024, has been suspended.
[Impact on Operations] As of 20:00 JST on December 26, 2024
-Number of flights delayed 30 minutes or more:
Domestic flights: 60 (Maximum delay: 1h26m)
International flights:11 (Maximum delay: 4h02m)
- Flights cancelled (December 26, 2024):
JL287 Tokyo /Haneda - Izumo
JL126 Osaka/Itami - Tokyo /Haneda
JL134 Osaka /Itami - Tokyo /Haneda
JL332 Fukuoka - Tokyo /Haneda
- Flights cancelled (December 27, 2024):
JL276 Izumo - Tokyo /Haneda
There is no impact on safe operations.
December 26, 2024
Japan Airlines