Business Improvement Advisory Regarding Alcohol-Related Misconduct

Japan Airlines has received a Business Improvement Advisory from the Ministry of Land, Infrastructure, Transport and Tourism regarding an alcohol-related misconduct involving two cockpit crew members on JL774 (Melbourne to Narita International Airport) that occurred on December 1, 2024. Although the flight departed after confirming that the cockpit crew's blood alcohol level was 0.00mg/l, it was noted that the crew had consumed alcohol exceeding the limit set for 12 hours before the start of flight duty, and inappropriate behavior by the crew was observed. Additionally, organizational and systemic issues were also pointed out.

Japan Airlines takes the loss of trust from our customers and stakeholders very seriously, and the entire company is committed to preventing a recurrence.

The recurrence prevention measures will be reported to the Civil Aviation Bureau by January 24, 2025.