JAL Group Offices and Contact us in AUSTRALIA

Passengers who have reserved/purchased a domestic flight ticket independently Open

Reservations and Information / JAL Mileage Bank Center Open

Japanese Language

Telephone

1800-047-489

Office Hours

Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)

# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 18:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English / Putonghua Language

Telephone

1800-531-870

Office Hours

Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)

# JAL Mileage Bank Service hours

Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time

(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)

(Closed on Saturday, Sunday and Chinese New Year holidays)

Cantonese Language

Telephone

1800-531-870

Office Hours

Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time

(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

# JAL Mileage Bank Service hours

Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time

(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

Domestic call charges may apply.
Not accessible from public telephones.
If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information

JAL Group Offices and Contact us in AUSTRALIA

Passengers who have reserved/purchased a domestic flight ticket independently Open

Reservations and Information / JAL Mileage Bank Center Open

Japanese Language

English / Putonghua Language

Cantonese Language

JAL Mileage Bank Supporting document submission Point Open

Offices Information Open

Australlia