JAL Group Offices and Contact us

Passengers who have reserved/purchased a domestic flight ticket independently Open

Telephone

4001-27-2470

<86>(021)5467-4532

from overseas

If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours

Daily 08:00-18:00
(JMB service
Monday - Friday 9:00 - 16:30
except weekend & Japanese national holidays)

Telephone

4008-88-5301

<86>(021)5467-4533 from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00
JMB service 09:00-17:30 (Closed on Saturday, Sunday and Chinese New Year holidays)

Telephone

4008-88-0808

<86>(021)5467-4530 from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00
JMB service 09:00-17:30 (Closed on Saturday, Sunday and Chinese New Year holidays)

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

We also encourage you to make use of our auto-response chat service.

Compliments, suggestions or comments related to our services.

By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in BEIJING & HONG KONG.

Please click here to submit online form.

By Post

Address to: Japan Airlines Customer Support Office

NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan

JAL Group Offices and Contact Us