JAL Group Offices and Contact us in INDONESIA
- Business hours are in Indonesian Western time.
Passengers who have reserved/purchased a domestic flight ticket independently
BukaReservations and Information / JAL Mileage Bank Center
BukaJapanese Language
Telephone
(Indosat)
- No roaming cellphones or public phones.
(Telkomsel)
- No roaming cellphones or public phones.
Office Hours
07:00-17:00 Daily
# JAL Mileage Bank Service hours
Monday - Friday 08:00 - 16:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
- If not connect to the above number, please call +81-6-7633-4129
(International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
English / Putonghua Language
Telephone
- No roaming cellphones or public phones.
Office Hours
07:00-17:00 Daily
# JAL Mileage Bank Service hours
Monday - Friday 08:00 - 16:30
(Closed on Saturday, Sunday and Chinese New Year holidays)
Cantonese Language
Telephone
- No roaming cellphones or public phones.
Office Hours
Monday - Friday 08:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 08:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Indonesian
Telephone
- No roaming cellphones or public phones.
Office Hours
Monday - Friday 08:30 - 16:00 (except 12:00-13:00)
(Closed on Saturday, Sunday and Public Holidays)
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.