JAL Group Offices and Contact us
- All business hours are in local time.
Passengers who have reserved/purchased a domestic flight ticket independently
OpenReservations and Information / JAL Mileage Bank Center
OpenJapanese Language
Telephone
(SEOUL)
Office Hours
Daily 9:00 AM - 17:30 PM
# The service hours of JAL Mileage Bank Services:
Monday - Friday 10:00 AM - 17:30 PM
(Closed on Saturday, Sundays, Japanese public holidays & Japanese New year holidays between Dec 30 - Jan 03)
English Language
Telephone
(SEOUL)
Office Hours
Daily 9:00 AM - 17:30 PM
# The service hours of JAL Mileage Bank Services:
Monday - Friday 10:00 AM - 17:30 PM
(Close on Saturday, Sundays, Chinese New Year holidays)
Korean Language
Telephone
(SEOUL)
Office Hours
[Until May 12, 2023]
Daily 9:00 AM - 17:30 PM
[From May 13, 2023]
Monday - Friday 9:00 AM - 17:30 PM
(Closed on Saturdays, Sundays and Korean public holidays)
- Domestic call charges may apply.
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.