JAL Group Offices and Contact us in SINGAPORE

All business hours are in local time.

Passengers who have reserved/purchased a domestic flight ticket independently Open

Reservations and Information / JAL Mileage Bank Center Open

Japanese Language

Telephone

800-811-0768

No roaming cellphones or public phones.

Office Hours

Daily 08:00-18:00

# JAL Mileage Bank Service hours
Monday - Friday 9:00 - 16:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English / Putonghua Language

Telephone

800-852-6432

No roaming cellphones or public phones.

Office Hours

Daily 08:00-18:00

# JAL Mileage Bank Service hours

Monday - Friday 09:00 - 17:30

(Closed on Saturday, Sunday and Chinese New Year holidays)

Cantonese Language

Telephone

800-852-6432

No roaming cellphones or public phones.

Office Hours

Monday - Friday 09:00 - 17:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

# JAL Mileage Bank Service hours

Monday - Friday 09:00 - 17:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

Domestic call charges may apply.
If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information

JAL Mileage Bank Supporting document submission Point Open

Offices Information Open

Your comment to JAL

Show

Compliments, suggestions or comments related to our services.

By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in SINGAPORE.

Please click here to submit online form.

By Post

Address to: Japan Airlines Customer Support Office

NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan

JAL Group Offices and Contact Us