Contact us (Domestic Flights)

Due to changes in the fare system for domestic flights, some services are temporarily unavailable on the JAL website and JAL apps.Please check below for details.

(Domestic Flights) Information on JAL website operation (including temporarily unavailable of services)

Notice

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Refund form for Domestic Tickets

JAL Reservation & Information (for English speakers)

Open

No.1	International Reservation and Information (including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found) 8:00 AM - 7:00 PM, daily
No.2	Domestic Reservation and Information (including award ticket, baggage, lost and found) *Please select "1" (above) if your domestic flight sector is included in an international flight ticket. 8:00 AM - 8:00 PM, daily
No.3	JAL Mileage Bank *You will be required to enter your JMB membership number and password. Monday - Saturday 9:30 AM - 5:30 PM (Closed on Sundays, public holidays, and New Year holidays) It may be busy during 9:30 - 10:30 AM and 2:00 - 3:00 PM. Thank you in advance for your call during off-peak hours.

Contact JAL outside Japan

Open

24-hour flight information service (SKY NAVI)

Open

Special Assistance Desk for customers with disabilities and those who are sick or injured

Open

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Open

Note

Open

Contact us (Domestic Flights)

Useful online functions

FAQ (Frequently Asked Questions)

Contact JAL

Notice

Notice

JAL Reservation & Information (for English speakers)

Contact JAL outside Japan

24-hour flight information service (SKY NAVI)

Up-to-date flight news on X

Special Assistance Desk for customers with disabilities and those who are sick or injured

Inquiries about services for passengers with disabilities

E-mail and Fax contacts for passengers with hearing or speech disabilities

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Note

JAL SOCIAL MEDIA

JAL Group

Contact us (Domestic Flights)

Useful online functions

FAQ (Frequently Asked Questions)

Contact JAL

Notice

Notice

JAL Reservation & Information (for English speakers)

Contact JAL outside Japan

24-hour flight information service (SKY NAVI)

Special Assistance Desk for customers with disabilities and those who are sick or injured

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Note

Travel tips and extra

JAL SOCIAL MEDIA