Contact us/Domestic

On this page, you will find the most popular online functions and frequently asked questions.
Please contact us if you need any further assistance.

Notice

Due to changes in the fare system for domestic flights, some services are temporarily unavailable on the JAL website and JAL apps.Please check below for details.

(Domestic Flights) Information on JAL website operation (including temporarily unavailable of services)

Notice

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Refund form for Domestic Tickets

JAL Reservation & Information (for English speakers)

Open

24-hour flight information service (SKY NAVI)

Open

Special Assistance Desk for customers with disabilities and those who are sick or injured

Open

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Open

Note

Open

Contact us/Domestic

Notice

Notice

JAL Reservation & Information (for English speakers)

24-hour flight information service (SKY NAVI)

Up-to-date flight news on X

Special Assistance Desk for customers with disabilities and those who are sick or injured

Inquiries about services for passengers with disabilities

E-mail and Fax contacts for passengers with hearing or speech disabilities

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Note

JAL SOCIAL MEDIA

JAL Group

Contact us/Domestic

Notice

Notice

JAL Reservation & Information (for English speakers)

24-hour flight information service (SKY NAVI)

Special Assistance Desk for customers with disabilities and those who are sick or injured

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Note

Travel tips and extra

JAL SOCIAL MEDIA