Contact us/International

On this page, you will find the most popular online functions and frequently asked questions.
Please contact us if you need any further assistance.

Notice

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Refund form for International Tickets

JAL Reservation & Information (for English speakers)

Open

JAL Reservation & Information (Contact JAL outside Japan)

Open

24-hour flight information service (SKY NAVI)

Open

Special Assistance Desk for customers with disabilities and those who are sick or injured

Open

Note

Open

Contact us/International

Notice

JAL Reservation & Information (for English speakers)

International Reservation and Information (including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found)

JAL Reservation & Information (Contact JAL outside Japan)

24-hour flight information service (SKY NAVI)

Up-to-date flight news on X

Special Assistance Desk for customers with disabilities and those who are sick or injured

Inquiries about services for passengers with disabilities

E-mail and Fax contacts for passengers with hearing or speech disabilities

Note

JAL SOCIAL MEDIA

JAL Group

Contact us/International

Notice

JAL Reservation & Information (for English speakers)

JAL Reservation & Information (Contact JAL outside Japan)

24-hour flight information service (SKY NAVI)

Special Assistance Desk for customers with disabilities and those who are sick or injured

Note

Travel tips and extra

JAL SOCIAL MEDIA