JAL Group Offices and Contact us in EUROPE and AFRICA, MIDDLE EAST
- All business hours are in local time.
Passengers who have reserved/purchased a domestic flight ticket independently
OpenEuropean Reservation Center in London
OpenFrom Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Portugal, Russia, Spain, Sweden, Switzerland, The Netherlands and U.K., please refer to JAL office listings.
We will be introducing remote working to the European contact centre. Because of limitation within the remote working environment, it may take longer to answer your call, depending on the content of your inquiry.
We sincerely apologize for the inconvenience and appreciate your understanding.
Reservations & Information (including award ticket, baggage inquiries)
English / Japanese Daily 9:30 - 17:00 (UK Time)
German / French Monday to Friday (including UK Public Holidays) 9:30 - 17:00 (UK Time)
JAL Mileage Bank Centre
Monday to Friday 9:30 - 17:00 (UK Time)
Saturday, Sunday and UK Public Holidays closed
From other countries, following numbers are also available for international calls.
Japanese
Non-Japanese
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
JAL Mileage Bank Supporting document submission Point
OpenAUSTRIA
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.
BELGIUM
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".
DENMARK
FINLAND
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
FRANCE
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".
GERMANY
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.
IRELAND
Offices Information
OpenITALY
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
NORWAY
PORTUGAL
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
RUSSIA
Moscow
Reservations and Information
OpenReservations and inquiries in English and Japanese will be undertaken by European Reservation Center in London.
Moscow Office (International Ticketing Available)
Address
Bolshaya Gruzinskaya str., 61, Moscow, 123056
Office Hours
09:00-13:00, 14:00-17:30 / ex. Fr.Sa.Su.Hol. (Ticketing)
Vladivostok
Reservations and Information
OpenJapanese Language
Telephone
Office Hours
10:00-20:00 (No closing days)
# The service hours of JAL Mileage Bank Services
Monday - Friday 11:00-19:30
(Closed on Saturday, Sunday, Japanese public holidays, Japanese New Year holidays between 30Dec2021-03Jan2022)
English Language
Telephone
Office Hours
10:00-20:00 (No closing days)
# The service hours of JAL Mileage Bank Services
Monday - Friday 11:00-19:30
(Closed on Saturday, Sunday, Chinese New Year holidays between 01Feb-03Feb2022)
SPAIN
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
SWEDEN
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
SWITZERLAND
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".
Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.
THE NETHERLANDS
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
U.K.
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.
Calls may be answered in English. If you require assistance in (*), please inform the operator and you will be connected to an external interpreter
- French/Spanish/Italian/German
Se desidera parlare in italiano, la preghiamo di informare l'operatore e verrà collegato ad un interprete esterno.
Si necesita asistencia en español, informe al operador y le vamos a conectar con un intérprete externo.
Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".
Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.
QATAR
Reservations and Information
OpenReservations and Information will be undertaken by European Reservation Center in London.