TRACING CONTINUES. PLEASE CHECK BACK LATER.
ITEM LOCATED. AIRLINE IS CONFIRMING.
RECEIVED AT AIRPORT.
DELIVERY PROCESS INITIATED.
RECEIVED AT AIRPORT / DELIVERY PROCESS INITIATED.
In the event we failed to deliver your checked baggage on arrival, we will make best efforts to locate it cooperating with other carriers and return it to you as soon as possible.
You may check the status of your baggage through the baggage tracer below with your name and the baggage's File Reference Number. If you don't know your baggage's File Reference Number, please inquire at the arrival airport.
(The File Reference Number is different to the number on the baggage receipt that you were given when checking in your baggage.)
STEP1
STEP2
Enter the File Reference Number of your baggage and your name, click "Submit" button.
STEP3
Current status of your baggage
(Refer to the list of tracing results below.)
Passenger's personal detail
Flight details
Details (such as shape) about the baggage
TRACING CONTINUES. PLEASE CHECK BACK LATER.
ITEM LOCATED. AIRLINE IS CONFIRMING.
RECEIVED AT AIRPORT.
DELIVERY PROCESS INITIATED.
RECEIVED AT AIRPORT / DELIVERY PROCESS INITIATED.
The baggage tracer site is operated by SITA.
Personal information protection is subject to SITA's privacy policies.
Tokyo (Haneda) International Airport (10:00 - 17:00, daily)
Narita International Airport (10:00 - 17:00, daily)
Lost and wrongly taken baggage
Damaged baggage
Osaka (Kansai) International Airport (09:00 - 17:00, daily)
Nagoya (Chubu) International Airport (10:00 - 18:00, daily)
Staff members at the arrival ariport will give assistance.
You may obtain the designated contact number for futher inquiries after completing the necessary procedures.
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