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How to use Online Check-in

Please prepare the followings before you start Online Check-in.

  1. e-ticket itinerary/ receipt
  2. Passport or visa/e-visa (If necessary)
  3. E-mail address of each passenger or the representative passenger

Check-in

STEP1 Start Online Check-in

JAL website

Please click the “Check-in now” link below to go.

Check-in now opens in new window

From 24 hours to 60 minutes to the departure.

JAL app

Please press "Check-in now" on the top of screen in JAL app.

STEP2 Identification

Please enter either your reservation number or e-ticket number (ticket number), along with your flight number, date, last name, and first name.

Even if you are logged in as a JMB member, you need to enter this information on this screen.

  • If using the JAL app, the display screens for Steps 2 to 4 will be different

About check-in for AA, BA, AY, IB and MH operated flights

Re-identification is necessary if using the mutual Online Check-in service with American Airlines*, British Airways, Finnair, Iberia or Malaysia Airlines. After completing the normal identification (Step 3), the second identification screen will display. Please select "Passenger who have booked the flight operated by other airlines" and enter the necessary information. Once the information is identified, you may start the Online Check-in procedure on the operating airline's website. For details on how to use Online Check-in on the partner carrier's website, please contact each airline.

  • This service is not available now.

STEP3 Select the check-in passenger

Select the passengers to be checked in.
If there is only one passenger in the booking, this screen will be skipped.
If your travel companion has a separated booking record, you may check in for him/her from this screen, or select the "ADD PASSENGER" button in Step 5 and repeat the same identification procedure as Step 2.

STEP4 Travel Document Verification

To verify the validity of travel documents such as passports and visas required for travel, we will conduct online authentication.

You can register by scanning with a camera or by uploading an image file.
If you are using a computer, you can register using an image file or manually.

If you choose manual registration, additional verification may be required at the airport.

When scanning, please adjust the shooting range so that the characters within the frame (MRZ) can be read.

  • Manual registration is also possible, but in that case, it will not be considered as "authentication processing," and additional verification may be required at the airport on the day of departure.

STEP5 Notes about restricted items

Confirm the details, check "I have read and agreed to the policies on restricted items which are prohibited in carry-on or check-in baggage." and press the "CONFIRM" button.

STEP6 Confirm the flight and seat selection

Confirm the seat number and information about the flight you are checking in for. System will automatically assign a seat for you if you have not assign your seat previously. You may change the seat from the "SEAT MAP" button, or click "CONTINUE" if you accept the current seat assignment.

Select the passenger and then select his/her seat. After selecting the seats for all passengers, press the "CONFIRM SEATS" button.

STEP7 Enter passport information

Enter your passport information and SAVE it. After confirming the details, please check "I confirm all the above information is true and correct to the best of my knowledge.", and press the "CONFIRM DETAILS" button.

  • Passport validity requirements from country to country.Additionally, a visa may also be required depending on your country of citizenship, length of stay and itinerary.Please ensure that your passport and other required travel documents are in order before your trip.

STEP8 Contact Details

Enter the contact details and SAVE it.

These details will be used to send you updates about your journey.

STEP9 Issue boarding pass

Select your preferred option to get your boarding pass.

  • Receive Boarding Passes by E-mail
  • Printing out
  • Use Wallet
  • Mobile Boarding Pass (Using Google Wallet)
By e-mail

Home Print Boarding Pass and Mobile Boarding Pass (applicable to some routes) will be sent to you. You may either print out the Home Print Boarding Pass and bring it with you, or get the Mobile Boarding Pass (2D barcode) from the e-mail.

Printing out

Home Print Boarding Pass will be displayed on a separate screen, please print it and bring it with you.

Use Wallet

Boarding pass will be sent by e-mail as an attachment file. You may register it in Wallet for use.

Mobile Boarding Pass (Using Google Wallet)

Mobile Boarding Pass will be displayed, please save to Google Wallet for use.

The boarding pass can be retrieved at any times with your preferred option. Even if you have once selected to get it via e-mail, it is possible to get another one for Wallet or Google Wallet use.

Make sure to bring your e-ticket as it will be required at immigration. (You may print it from this screen or the "manage booking" screen.)

STEP10 Check-in completed

Check-in is completed.

Please bring the necessary documents to the airport on the departure date.

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