Instructions for requesting a flight change or refund (if your flight was rescheduled or cancelled)
Below, you will find instructions for requesting flight changes or refunds through the JAL website for reservations that have changed due to flight plan changes, inclement weather, etc. (No fees will be charged.)
- Depending on the reservation status, the procedure may not be available on the JAL Website.
Deadline
Confirm
Up until the departure of the flight
Reservation Change
Up until 2 hours before the alternate flight’s departure time
- If you have already checked baggage at the airport, you cannot change your flight on the JAL website.
Cancellation/Refund
Up until check-in
