- JAL Group Airlines provides the services described on this page in accordance with the JAL Privacy Policy.
- Due to unavoidable circumstances, there may be times when multiple messages for the same flight may be sent, or messages may be delayed or not delivered.
- Notifications may be sent early in the morning and late at night.
Types of E-mails
Please see below for details of the types of e-mails that will be sent if you register your e-mail address on the JAL Website.
E-mails sent when making a reservation
Events that will trigger e-mails to be sent
- Booking completed
- Purchase completed
- Reservation change request completed
- Cancellation/refund completed
- Waitlist accepted
- Award ticket arrangements completed
- Upgrade award arrangements completed
- Optional service arrangements completed
E-mail address registration
The e-mail address provided at the time of processing the above requests on the JAL Website will be automatically registered.
*Only application if the booking is made on JAL.
E-mail address change
You can change e-mail address from the "Change Customer Details" screen.
*Only applicable if the booking is made on JAL.
E-mails about reserved flights
See below for details.
How to change or add an e-mail address
You can change or add e-mail address from the "Change Customer Details" screen for each passenger.
The e-mail address registered in the JMB membership profile can be changed from the "Register/View/Change E-mail Address" creen on the JAL Website.
How to use the JAL Website after receiving an e-mail notification regarding a flight schedule change or cancellation
Please see below for how to use the JAL Website.
E-mails about Online Check-in
Information that will be advised
Notice of Online Check-in Result will be sent 24 hours prior to departure to the e-mail address registered at the time of booking or during the Automatic Check-in service.
About which e-mail address will be used
E-mails will be sent to the address provided during the reservation process or when registering for the Online Check-in Advance Registration service.
- If you have already registered both your e-mail address and mobile phone e-mail address in your JMB member profile, these notices will be sent to the mobile phone e-mail address.
- If you added or changed the e-mail address by clicking the "Change Customer Information" button on the booking detail screen, these notices will be sent to the most recently advised e-mail address.
Please note
If e-mails are not received or if you receive an e-mail that you do not recognize
Open・Check if the e-mail address you provided is correct.
・Please check your e-mail settings for blocking of domains or individual e-mail addresses.
・Ensure that your e-mail settings do not block the following domains or e-mail addresses: no_reply@jal.com, tktdial@jal.co.jp, jmbi_auto@jal.com, jalmailservice@jal.com
・Is your e-mail inbox full?
・Was the e-mail sent to your spam folder?
・Please click below if you do not recognize or expect an e-mail that you have received.