How to Proceed If You Can't Log In (From October 20, 2021)

言語につきましては、以下ボタンから選択してください。

Please select your language from the buttons below.

日本語

日本語および英語以外の言語は、以下プルダウンより選択のうえ、次へボタンを押してください。

For languages other than Japanese and English, select from the pull-down menu below and click Next.

JMB Membership Number

Your Membership Number is shown on your card as either a 9-digit or 7-digit number.

Forgot your JMB Membership Number?

If you don't have your card, please contact us to have your card reissued.

Don't Have Your JAL Mileage Bank Card?

Please contact the JAL Mileage Bank Center.

For members living in Japan

For members living outside of Japan

Forgot Your Password?

If you've forgotten your password, please click below to reset your password.

In the interests of protecting your personal information, we are unable to take password inquiries via phone or email.

Reset password

About password

Haven't Received Your One-Time Password?

Please make sure you are able to receive emails from jmb_confirmation@jal.com.

If there are no problems receiving emails, the email address that you provided for your one-time password may have been entered incorrectly. Please contact the below helpdesk directly to check that your registered email address is correct.

The JAL Mileage Bank Center

One-Time Passwords