Previous system maintenance

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Service suspension period Services to be suspended
April 24, 2025 (Thu) 1:32 a.m. - 1:47 a.m. (Japan time)

Email, SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email,SMS (short message) notifications of gate change,Check-in announcements
  • e-ticket receipt email and EMD receipt email.
    Delivery will not be permitted while service is suspended.

JAL app

  • Notifications of gate change,Check-in announcements
    Delivery will not be permitted while service is suspended.

JAL Website

  • Display e-ticket receipt
April 22, 2025 (Tue) 2:00 a.m. - 3:35 a.m. (Japan time)

JAL Website, JAL app, JMB App, JAL Card App

  • JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.).
  • Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.).
  • Login to MyJALCARD.
  • Travel accumulation My Page.

JAL Online (Corporate domestic business trip arrangement support)

  • Login*, post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.), employee registration/update.
    *Login with a JAL Mileage Bank member password is not possible, login with a JAL Online password is possible.
April 21, 2025 (Mon) 2:00 a.m. - 4:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Payment for tickets at LAWSON and MINISTOP.
April 20, 2025 (Sun) 0:00 a.m. - 6:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Payment for tickets by Internet money transfer.
April 18, 2025 (Fri) 2:00 a.m. - 3:00 a.m. (Japan time)

JAL Website, JAL app, JAL Mileage Bank App, JAL Card App

  • JAL Mileage Bank and JAL Card Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc).
  • Processing of new JAL Mileage Bank members' admission.
April 10, 2025 (Thu) 3:00 a.m. - 4:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Payment for tickets at a convenience store.
    ATM payment using Pay-easy service.
April 9, 2025 (Wed) 4:00 a.m. - 4:15 a.m. (Japan time)

JAL Website, JAL App

  • All services for Domestic and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service).
  • All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations).

All customer services at the JAL Contact Center, travel agents or Check-in Counter

  • All services for Domestic and International Flight (booking, purchase, changes, cancellations).