For voluntary cancellation requests, please refer to the applicable cancellation fare rules on your ticket and contact where you purchased the tickets for more information on cancellation or refund procedures.
Please refer to the following links for more details.

• Involuntary ticket refund

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  If your travel is disrupted due to a JAL flight cancellation, schedule change, or entry restriction imposed by the authorities as a result of COVID-19, you may postpone your travel or cancel your flight booking for free.
  Please check eligibility details below.

  Ticket Changes/Refunds due to Flight Disruptions, Cancellations or Entry Restrictions Caused by COVID-19

  Please refer to the instructions below on how to refund your ticket in the event your travel is disrupted due to involuntary reasons, such as a flight delay or cancellation. Please refer to the examples of involuntary reasons and additional details below.

  Involuntary reservation changes and ticket refunds

• Tickets/EMDs applicable for refund
• Where to apply for refund
• Refund application period
• Refundable amount
• Processing time required for refund

JAL International tickets and EMDs (ticket and EMD numbers that begin with 131)

• *Domestic tickets that begin with 131-14,131-875~9 or Domestic EMDs that begin with 131-553 are excluded.
• *Please contact the JAL international reservation center or city counter for JAL International tickets reissued by other airlines or other airlines' tickets reissued by JAL.

• *1Refund may not be available due to functional restrictions. For refund of tickets originating from India, please contact the JAL international reservation center in India.
• *2Depending on the currency of payment, refund at a country outside the country of purchase may not be possible due to currency restrictions.

Ticket

Application at JAL international reservation center or city counter

• Before commencement of travel: within one year and 30 days from the issue date of the ticket
• After commencement of travel: within one year and 30 days from the date of travel commencement

Application from the JAL website

• 23:59 on the day before the commencement of travel

EMD

Within one year and 30 days from the issue date of EMD

Ticket

Before commencement of travel:
The amount calculated by subtracting the cancellation charge (when set in the fare rule) from the paid fare and taxes/fees/charges etc.
may be refunded.

After commencement of travel:
The amount calculated by subtracting the cancellation charge (when set in the fare rule) from the difference between the paid fare and the fare applicable to the sectors onboard, along with unused taxes/fees/charges etc. may be refunded.

• *There may be fares that are non-refundable according to fare rules. In such case, only unused taxes/fees/charges etc. may be refunded.
• *There may be no refundable amount left as a result of refund fare calculation.
• *Depending on payment method at the time of purchase, there may be amount not eligible for refund.
• *Ticket Service Fee collected upon purchase or change of ticket may not be refunded.

EMD

Unused fees/charges and refund amount as a result of ticket change may be refunded.

• *Depending on the payment method at the time of purchase, the EMD may not be eligible for refund.

Purchase by credit card

Refund will be made to the credit card account deducted at the time of purchase through the credit card company. The period of refund may differ depending on the acceptance date of refund, invoice closing date of the credit card company and the timing of refund processing, and may take approximately 2 months.
In addition, there may be situations where refund with handling charges subtracted is made after the entire amount is once deducted or where deduction and refund is carried out simultaneously and only the handling charge is deducted. For details, contact each credit card company.

• *There may be cases in which additional time may be required such as when adjustments with other airlines are needed.
• *For details, contact the JAL international reservation center or city counter of each country as required time may differ by country.

Purchase by cash

Refund will be made to the designated bank account within approximately 2 weeks after the refund application (bank transfer fee are at customer expense).

• *As a general rule, bank transfer will be made to the account of the name of the passenger on the ticket to be refunded.
• *There may be cases in which additional time may be required such as when adjustments with other airlines are needed.
• *For details, contact the JAL international reservation center or city counter of each country as required time may differ by country.