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JAL International Wi-Fi Promotion (2024 Service Year)

Notice

From October 1, 2024, inflight Wi-Fi is partially free of charge on international flights.

Amount of free Wi-Fi available:
First Class and Business Class: Unlimited usage
* A separate promotion code is required. For more details, please refer to the onboard Wi-Fi leaflet in your seat pocket.
Economy and Premium Economy Class: Free for one hour

Learn more about JAL internationl flights free inflight Wi-Fi Service

Please keep in mind the free inflight Wi-Fi service when used in conjunction with this promotion.

Promotion code validity period

April 1, 2024 (Monday) - March 31, 2025 (Monday) (2024 service year) (flight date)

  • Promotion codes for the 2023 service year are valid until March 31, 2024 (Sunday).

Registration period

March 21, 2024 (Thursday) - March 20, 2025 (Thursday)

Eligible members

Customers with JMB Diamond or JGC Premier status who register for this offer during the registration period

Outline

JMB Diamond and JGC Premier members who register during the offer period will receive an international Wi-Fi promotion code valid for use during the applicable service year (from April to March of the following year).
Enter the promotion code during your flight to enjoy 40 free inflight Wi-Fi service sessions on international routes. Each session is three hours.

Important information

JAL international Wi-Fi service is provided by either Panasonic Avionics or Intelsat, depending on the aircraft. Please note that promotion codes issued via this promotion can only be used on aircraft equipped with Panasonic Avionics inflight Wi-Fi service, and therefore cannot be used on aircraft equipped with Intelsat inflight Wi-Fi service.
For information about the inflight Wi-Fi service provider for your flight, please refer to the onboard Wi-Fi leaflet in your seat pocket.

Please note that promotion codes issued via this promotion can not be used on B737 aircraft.
For information about the aircraft types of your flight, please refer to the reservation details or the onboard Wi-Fi leaflet in your seat pocket.

  • Promotion codes can only be used by the member who registered for the promotion.
  • The promotion code will need to be entered again when using inflight Wi-Fi for more than three hours.

Steps to take before your flight

  1. To register for this offer, click the "Proceed to registration" button at the bottom of the page.
  2. Around one week after you submit your registration, an email containing your promotion code will be sent to your JMB-registered address from "wifi-int@jal-flyon.jp". If you do not receive this email, please first check your spam folder and then make an inquiry using the contact information listed at the bottom of this page.
  • Please note that it may take more than one week for your promotion code to arrive if you register during the New Year’s holiday (December 26, 2024 - January 4, 2025). We recommend that you register at your earliest convenience.
  • Your name, email address, and other necessary personal information will be shared with a delivery service provider solely for the purpose of delivering your promotion code.
  • If more than one eligible member wishes to enter using the same computer, please do not use your browser's Back button. You will need to close and restart your browser.

How to use the service

During your flight, enter your promotion code to use the inflight Wi-Fi service. For more details on how to use the service, please refer to the onboard leaflet in your seat pocket.

Eligible routes

All routes that offer inflight Wi-Fi service

Click here for more information

Notes and conditions of use

  • Registration for this offer will only be accepted via this page. Registration will not be accepted at the airport, in flight, by post, or by other nonofficial means.
  • Promotion codes cannot be transferred or exchanged for cash.
  • Please use your promotion code prior to its expiration date. Promotion codes are not valid after the expiration date.
  • To verify your remaining number of available sessions, please contact customer support.
  • Campaign details are subject to change or cancellation without notice

Inquiries

For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions

Panasonic Avionics Customer Care

  • Your personal information may be shared between Panasonic Avionics and JAL Group. Both companies will protect the privacy of personal information.
0120-959-033

(toll-free from Japanese domestic phones but not accessible from IP phones; Japanese & English support)

+1-213-221-6130

(when calling internationally; international calling rates apply; Japanese & English support)

Email　jal-wifi@panasonic.aero

Business Hours　Japanese: 9:00-17:30 JST (except Saturday, Sunday, Japanese public holidays, New Year's holiday)  English: 24 hours

For inquiries about this promotion

Inflight Wi-Fi Service Desk

0120-251-750

9:30-17:30 daily, except Saturday, Sunday, Japanese public holidays, New Year's holiday

Please use the following number when calling from mobile phones, or from outside Japan.  (toll call)

03-6745-7796

9:30-17:30 daily, except Saturday, Sunday, Japanese public holidays, New Year's holiday

For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.

JAL Mileage Bank Center 新しいウインドウで開きます

Register

  • The promotion code needed to use the Wi-Fi service will be sent to your JMB registered email address.
    Please ensure that your JMB registered email address is correct and up to date and check your inbox within one week after registering for this promotion to verify that you have received the email containing your promotion code.

STEP1

Confirm/update your registered email address

Those living in Japan 新しいウインドウで開きます
Those living in the U.S., Canada, Central & South America, and Guam 新しいウインドウで開きます
Those living in Europe, the Middle East, and Africa 新しいウインドウで開きます
Those living in Asia (excluding Japan) and Oceania 新しいウインドウで開きます

STEP2

Verify the promotion period and proceed to registration

Proceed to promotion registration

STEP3

Check your inbox for the email containing your promotion code that will be sent within one week after your registration

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