Children Traveling Alone
Helping unaccompanied minors aged 6 or 7 years.
* Available for children up to 11 years old upon request.
Eligibility
The conditions for support differ depending on the ages of the children at the time of boarding.
- Children age 6 - 7 and are not accompanied by an adult (12 years and older), you must request for support.
- Children age 8 - 11 and are not accompanied by an adult (12 years and older), requesting for support is optional.
- Children under the age of 5 are not be able to board alone and must be accompanied by an adult (12 years and older). For information on boarding children under the age of 3, please check "Baby travel support service".
- If the aircraft is expected to land at an airport other than the scheduled destination due to circumstances such as inclement weather, unaccompanied children may not be allowed to travel.
Pre-flight preparations
How to reserve
There are two ways to request.
Requests via the JAL website
When making a reservation, please register the name and contact information of the person(s) who will drop off and pick up the child. (No request form or consent form needed.)
Requests at the Special Assistance Desk
After booking a ticket, please contact the Special Assistance Desk to request service for Children Traveling Alone. (Request form or consent form needed.)
Fill out a Request Form
We may request you to present a Request Form for Children Traveling Alone during the boarding process.
Please fill in the form in advance, print it out, and bring it with you to the airport counter on the date of travel.
- The form may be filled in on the date of travel, but this may result in additional waiting time if the airport is congested. We therefore ask that it be filled in in advance.
- A separate form is required for each leg of each child's travel. For round-trip travel, please prepare 2 forms (one for each leg). If the child's travel includes connections, please either enter the connecting flight number in the Remarks section or notify the airport counter staff.
Selecting seats
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
- Passengers cannot sit in exit rows for safety reasons.
- After the flight's arrival at the destination, cabin crew member will guide the child to deplane after the other passengers. Therefore, seats toward the rear of the cabin are recommended.
- Aircraft types are subject to change without prior notice.
At departing airport
Check-in
Please be sure to check in at the departure airport's Special Assistance Counter at least 30 minutes before the departure time.
- A parent or guardian must accompany the child during check-in.
For unaccompanied children age 6 - 7, a signed consent form is required in addition to the request form(s). - Automated check-in kiosks cannot be used. Passengers traveling during summer, winter, and other holidays should plan to arrive at the airport as early as possible due to increased congestion during these times.
The location of Special Assistance Counter Open
Special Assistance
- JAL provides a "Smile Messages" service to inform the cabin crew about your child's health and other issues.
- Children may be accompanied until just before boarding the aircraft. Parents and guardians are welcome to go with their children to the gate.
- Each child must be accompanied by a separate adult.
- Those accompanying children must also pass through the security checkpoint.
Pre-boarding service
During boarding, you will have priority to get on board.
Please inform our staff at the boarding gate.
Traveling with a child mobile phone
Child-oriented mobile phones that lack an airplane mode function must be powered off prior to boarding.
Please check the below links for instructions on how to power off these phones.
In-flight
- On board, cabin crew member will escort you to the seat and assist with storing your baggage.
- Please prepare by separating the items you wish to store in the overhead compartment from those you want to keep with you. (Once stored in the overhead compartment, it may be difficult to retrieve items at your desired timing.)
- JAL original goods for children are provided on board.
- Actual toy selection may vary by flight.
At arriving airport
Upon arrival, a JAL staff member will escort the child to the arrival lobby.
Adults coming to pick the child up should wait next to the sign shown to the ”Meeting Point/Special Assistance”.
Contact info
Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant ｍothers and Elderly customers
- Toll-free / Inside Japan only
-
0120-25-0001
- Available hours： 8:00 a.m. to 8:00 p.m. (open 365 days a year)
- Not toll free: 03-4330-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
