Inflight Wi-Fi Coupon Awards
Important information
JAL international Wi-Fi service is provided by either Panasonic Avionics or Intelsat, depending on the aircraft. Please note that promotion codes issued via this promotion can only be used on aircraft equipped with Panasonic Avionics inflight Wi-Fi service, and therefore cannot be used on aircraft equipped with Intelsat inflight Wi-Fi service.
For information about the inflight Wi-Fi service provider for your flight, please refer to the onboard Wi-Fi leaflet in your seat pocket.
Notice
From October 1, 2024, inflight Wi-Fi is partially free of charge on international flights.
Amount of free Wi-Fi available:
First Class and Business Class: Unlimited usage
* A separate promotion code is required. For more details, please refer to the onboard Wi-Fi leaflet in your seat pocket.
Economy and Premium Economy Class: Free for one hour
Miles used to claim an award, cannot be refunded.
Please keep in mind the free inflight Wi-Fi service when used in conjunction with this Inflight Wi-Fi Coupon Awards.
2,000 miles International Flights Inflight Wi-Fi "Flight Plan" coupon: 1 Coupon
A fee-based, inflight Wi-Fi connection service that supports passengers' smartphones, notebook computers and other wireless LAN devices.
Upon connection through Wi-Fi, you will be able to enjoy browsing the web, checking your email, and updating social media networks.
Each electronic coupon entitles you to 24 hours of Wi-Fi access (24 hours from your first login).
- Promotion code will be sent by email within 3 to 5 business days after applying for this award.
- For further details on how to use the service, please see the on-board leaflets in the seat pockets.
Exclusive Offer for JMB DIAMOND and JGC PREMIER Members Internaitonal Wi-Fi Promotion
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Members who register for this offer will receive a free JAL Inflight Wi-Fi Promotion Code.
How to use the service on JAL International Flights
Steps to take before flight departure
Step 1
Please switch your device to Airplane Mode* before the cabin doors are closed for departure.
- This setting has different names depending on the device and carrier. Other names include Self Mode, OFF Mode, Offline Mode, Flight Mode, and Personal Mode.
Using the service during your flight
Step 2
Turn on Wi-Fi on your device.
Please configure your device as follows.
| iPhone / iPad / iPod Touch |
Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi" |
|---|---|
| Android | Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi" |
Step 3
On your "Connect to wireless network" screen, please select "JapanAirlines".
Step 4
When you open your browser, the Inflight Wi-Fi site will automatically be displayed.
Enter the user name and password provided to you and enjoy your inflight internet connection.
- Safari, Google Chrome, Internet Explorer, Firefox
- For further details on how to use the service, please see the on-board leaflets in the seat pockets.
Notices
- Inflight Wi-Fi service is offered using communication satellites. For this reason, your network connection may be unreliable or unavailable, depending on the time and location of the aircraft.
- Some lags in speed might occur when downloading or streaming videos. Wi-Fi network may be congested due to heavy demand.
Information
For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions
For international flights
Panasonic Avionics Customer Care
- Your credential may be shared between Panasonic Avionics and JAL Group. Each of company shall comply the privacy protection.
Phone: 0120-959-033 (toll-free from Japanese domestic phones but not accessible from IP phones)
+1-213-221-6130 (when calling internationally; international calling rates apply)
Email: jal-wifi@panasonic.aero
Business Hours: Japanese 9:00 - 17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays) / English 24hours
For inquiries about Inflight Wi-Fi Coupon Awards
Inflight Wi-Fi service desk
0120-251-750 9:30 - 17:30 daily, except Sat., Sun., public holidays, Year End and new Year Holidays
Please use the following number when calling from mobile phones, or from outside Japan.
03-6745-7796 [toll call] 9:30 - 17:30 daily, except Sat., Sun., public holidays, Year End and new Year Holidays
For JMB members living outside of Japan, please contact the JAL Mileage Bank Center of your country/region.
JAL Mileage Bank Center