We have changed our two-factor authentication method. For certain services, we will be sending a one-time password to your registered mobile phone number or email address. Please ensure your information is up to date.
From July 4, 2024, your 6 digit PIN can no longer be used to access your account.
If you are using your 6 digit PIN as your password, please reset your PIN to a password to comply with the new policy.
Requests to Customers
In October 20, 2021 (Wed), we renewed the authentication system to allow JAL Mileage Bank (JMB) members to use services on the JAL website and app with even more peace of mind. Due to this system renewal the method used to log in will change, so please check the notices below.
Update your registered email address
Change your member login password
For added security, the password policy has changed. If you are still using your 6 digit PIN, please reset it to a password at your earliest convenience.
Even if you have already registered your email address, please be sure to check it can still be used by following the link below.
Point1
The password policy for logging in to the JAL website and app has changed.
- You can continue to use the 6 digit password as your telephone password.
Point2
For some services, we have introduced two-step authentication using a one-time password.*
- Your old website password will have expired.
- One-time passwords are sent from "03-5460-0124*" or "jmb_confirmation@jal.com".
Please check your settings to ensure that you can receive One-time Passwords from "03-5460-0124" and "jmb_confirmation@jal.com".
Please note that the display may differ depending on your mobile phone carrier.
Phone number displayed when sent to docomo, au, and Rakuten devices. When sent to Softbank devices, One-time Passwords are sent from “22471”.
Please scroll horizontally.
| Service Details | Until October 19, 2021 (Tue) | After October 20, 2021 (Wed) |
|---|---|---|
| JMB membership number | 7 or 9 digit | 7 or 9 digit (no change) |
| Password | 6 digit only * You will not be able to use your current 6 digit password from July 4, 2024, so please be sure to change it to comply with the new policy. |
At least eight characters, featuring a combination of two or more of the following: upper-case letters, lower-case letters, numbers, symbols |
| Two-factor authentication | Web Password | One-time password |
| PIN code | 6 digit | 6 digit (unchanged) |
How to register/update your email address
For the Japan region
Please follow the instructions on the screen to register.
Please also take this opportunity to check that all your registered information is up to date.
After logging in from the JAL Mileage Bank top page, click "Manage your account" to update.
- If you are using a smartphone, please switch to a PC to carry out this process.
For people in overseas regions
To continue, please select your region from the buttons below.
- If you are using a smartphone, please switch to a PC to carry out this process.
Please also take this opportunity to check that all your registered information is up to date.
Use the link below to select your region, log in from the JAL Mileage Bank homepage, and then click "Manage your account" to update your information.
