For questions regarding this service, including technical problem in connectivity, charge, or request for invoice, please contact the number below.
Equipped with personal screen
Panasonic Avionics Customer Support
Contact by e-mail
jal-wifi@panasonic.aero
For international call (Japanese / English)
- Phone charges (if any) will be applied to the caller.
Business Hours
Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)
English: 24hours
Without Personal Screen
Gogo Customer Support
Contact by e-mail
Japanese: support@gogoair.co.jp
English: customercare@gogoair.com