Upgrade from Economy Class to Premium Economy Class or Business Class on flights departing from the UK
JAL International Upgrade Awards
Travel in a higher class of service on JAL international flights
Important information
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Deadlines for Award Reservations
From 0 a.m. (Japan time) 360 days prior to the departure date until the following deadline
| Reservations made on the JAL website | Reservations made by phone |
|---|---|
| 25 hours (departure city time) prior to the departure of the respective outbound flight or return flight | 24 hours (departure city time) prior to the departure of the respective outbound flight or return flight*1 |
- If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
How to Make a Reservation
You must be logged in to your JMB account.
After logging in, go to JAL Mileage Bank top page and follow the steps below.
Select International Upgrade Awards in the Popular awards section under Redeem your miles.
Reminders when Requesting Awards
- At the time of making your reservation (including waitlisted reservations), you must already have purchased your ticket, which is valid for use with an upgrade award.
- When making your reservation, you must already have in your JMB account the total amount of mileage that is needed for the award. If you do not have enough miles, you will not be able to make a reservation.
- Miles will be deducted immediately upon completion of the award reservation/request. (Except in case of waitlisting)
- If a reservation is made through a travel agency for two or more passengers and not all of the passengers on that same reservation wish to upgrade their flight, the reservation record for those passengers who wish to upgrade must be split from the passengers who will not upgrade their flight. Please contact the travel agency to have your reservation split before you make your upgrade request.
- Please also check the following before making a reservation through the JAL website.
About Waitlisting
- Waitlists for JAL International Upgrade Awards will be held until 24 hours prior to flight departure (departure city time). Waitlisted requests that are not confirmed by the end of the waitlist holding period will be cancelled. If you still wish to upgrade after your waitlisted request has been cancelled, please inquire at the airport on the day of your flight.
- Please verify whether your seat has been confirmed on the JAL website or when you check in at the airport. Mileage will be redeemed and the necessary arrangements to issue the award will be made once your flight has been confirmed.
- Waitlists may be temporarily unavailable or closed for some flights.
- One waitlisted reservation will be permitted per one flight sector.
If you have an Economy Class ticket that was purchased at a fare eligible for upgrade awards, waitlisting will be permitted for either Premium Economy Class or Business Class, but not for both. However, if you already have booked an upgrade award for a flight sector, waitlisting will not be permitted for that flight sector. - Priority waitlisting for award ticket reservations and upgrade award reservations will apply to JMB FLY ON status members (JMB Diamond, JGC Premier, JMB Sapphire, and JMB Crystal members) and JAL Global Club members.
- If seats are not available for all passengers on the same reservation, all of the passengers on the reservation will be waitlisted.
Payment of Taxes and Other Fees
Amounts for the following air passenger duties differ according to cabin class. The difference in amount is required for every upgrade to Premium Economy Class or Business Class.
- Payments are accepted by phone. Please contact JMB International Award Reservations Desk/JMB Center before departure.
AIR PASSENGER DUTY (UK)
AIR PASSENGER SOLIDARITY TAX / AIR PASSENGER SOLIDARITY TAX SURPLUS (France)
Upgrade from Economy Class or Premium Economy Class to Business Class on flights departing from France
DEPARTURE TAX (Malaysia)
Upgrade from Economy Class or Premium Economy Class to Business Class on flights departing from Malaysia
Standard Services
- Standard services such as advance seat selection on upgraded classes and airport lounge access for First and Business Class passengers also apply to award travel.
Notice About Connecting Flights
- If you are connecting between a flight operated by another airline (including codeshare flights with a JAL flight number) and a JAL-operated flight, the free baggage allowance for the upgraded class will not be applicable to the flight sector operated by the other airline.
- If connecting from a flight operated by another airline, the free baggage allowance for the upgraded class will not be applicable when the baggage is through checked-in at other airlines' check-in counters. To enjoy the upgraded class free baggage allowance service for the upgraded sector, you must check-in again at the transit airport counter.
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