Special Assistance Registration Service
Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier
Your name, phone number, wheelchair information, airport and inflight assistance, and inflight meal requests are all pre-registered, so there is no need to request each time you make a reservation, and check-in at the airport is smoother. If you make a reservation with our customer contact center, let us know your JMB membership number. If you make a reservation with a travel agency, provide your JMB membership number and let them know what assistance you require or any request you would like to make. Also, when you enter your JMB membership number on the JAL website for your reservation, your registration will be automatically reflected making the reservation process faster.
*It takes about 3 weeks to register for special assistance.
*Discounted fares are available for customers with disabilities. Please refer to the link below for more information.
Recommended for the following customers
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Customers who frequently use JAL Group flights
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Customers with stable symptoms
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Assistance for mobility and wheelchairs
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Vision Assistance
-
Hearing or Speech Assistance
Notes
- If you need medical treatment using medical oxygen inhalation or medical equipment, or if you use a cot (stretcher), you will need a doctor's medical certificate and travel with an attendant each time, so you cannot register for Special Assistance Registration Service.
How to apply for Special Assistance Registration Service
Web application
Step 1. Prepare your JAL Mileage Bank (JMB) card
To apply for the Special Assistance Registration Service, you need to join the JAL Mileage Bank (JMB) program. Please prepare your JAL Mileage Bank (JMB) card or JALCARD.
If you are not a member of the JAL Mileage Bank (JMB), please join from the following link.
*If you are not a JAL Mileage Bank (JMB) member and will join now, please make a note of your membership number when it is displayed on the final screen of the application process. The JMB membership number will be required in step 2. If you do not remember it, please proceed to step 2 after your JAL Mileage Bank (JMB) card arrives.
Step 2. Apply for Special Assistance Registration Servicea
Please prepare your JMB number and apply from the link below.
Mail application
Please download and print out the Special Assistance Registration Service Application Form below and send it to us by post after filling it out.
Special Assistance Registration Service Application Form (PDF file about 2.79MB)Notes
*Please print the application form on a blank sheet of A4 size paper. (Do not enlarge, reduce or print on both sides.)
*Please use the address label only when sending "Special Assistance Registration Service Application".
*When viewing the PDF file, “Adobe Reader” is required. If you do not have it, please check the following.
Please fill out the "Special Assistance Registration Service Application" section on page 3 and the "About special arrangements" section on page 4 and send it to the Special Assistance Desk.
If you use the address label shown on page 6 and attach it to the envelope, JAL will cover the postage cost.
If you do not have a printer, please contact the Special Assistance Desk. We will send you the application form by post. Please fill out the necessary information and send it back in the enclosed return envelope.
*Your personal information will be handled in accordance with the JAL Privacy Policy.
Priority Guest Card is no longer available.
If you already have a Priority Guest Card, you can continue to use it.
Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier
Your name, phone number, wheelchair information, airport and inflight assistance, and inflight meal requests are all pre-registered, so there is no need to request each time you make a reservation, and check-in at the airport is smoother. If you use the JAL call center or a travel agency for your reservation, please let us know your JMB membership number so that we can check the items we have arranged for you. Also, when you enter your JMB membership number on the JAL website for your reservation, your registration will be automatically reflected making the reservation process faster.
*It takes about 3 weeks to register for special assistance.
Recommended for the following customers
-
Customers who frequently use JAL Group flights
-
Customers with stable symptoms
-
Assistance for mobility and wheelchairs
-
Vision Assistance
-
Hearing or Speech Assistance
Notes
- If you need medical treatment using medical oxygen inhalation or medical equipment, or if you use a cot (stretcher), you will need a doctor's medical certificate and travel with an attendant each time, so you cannot register for Special Assistance Registration Service .
How to apply for Special Assistance Registration Service
Step 1. Prepare your JAL Mileage Bank (JMB) card
To apply for the Special Assistance Registration Service, you need to join the JAL Mileage Bank (JMB)
program. Please prepare your JAL Mileage Bank (JMB) card or JALCARD.
If you are not a member of the JAL Mileage Bank (JMB), please join from the following link.
*If you are not a JAL Mileage Bank (JMB) member and will join now, please make a note of your membership number when it is displayed on the final screen of the application process. The JMB membership number will be required in step 2. If you do not remember it, please proceed to step 2 after your JAL Mileage Bank (JMB) card arrives.
Step 2. Apply for Special Assistance Registration Servicea
Please prepare your JMB number and apply from the link below.
*For customers living outside Japan, applications by post are not available, so applications must be made via the website only. If you have any queries, please contact your nearest JAL office.
*Your personal information will be handled in accordance with the JAL Privacy Policy.
Inquiries
If you have any questions or concerns please do not hesitate to contact us.
Frequently asked questions