Vision Assistance

Here the information of our assistance in airport and cabin

• At the time of the reservation
• Flow of Events at the Departure Airport
• In-flight
• When Arriving

With regards to the reservation method and the details of procedures done in advance, please check "Advance Procedures (Information About the Reservation Process)".

Advance Procedures (Information About the Reservation Process)

Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.

About Traveling Companions (People Accompanying)

If you would like to use JAL, we will introduce a service in which a nurse will accompany you on your trip.
Registered nurses at the Japan Tours Nurse Center will help you safely and securely participate in your upcoming trip due to an illness or disability.
Please see the website of Japan Tours Nurse Center for details such as contents and fees.

The website of Japan Tours Nurse Center (Japanese Only)

Passengers who are visually impaired and wish to bring a seeing-eye-dog on board may do so at no cost.
Please be sure to register your seeing-eye-dog's information when booking your flight, either through the JAL website or by contacting us by phone.
Also,please feel free to let us know if you need further assistance.
For details, please check the following "Assistance dog".

Assistance dog

We will do our best to secure you a seat according to your requests, such as a seat close to the restroom. Please consult with us at the time of the reservation.

Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.

If you need the assistance of staff to move within the airport, please come to the airport as early as possible.

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

• Domestic airport informationDomestic airport information (PC)
• International airport information International airport information

The location of Special Assistance Counter Equipment and facilities at the airport

It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.

For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.

You can take these into the cabin free of charge. Please store these at your feet or in the storage racks.

Cabin crew will explain about the facilities and device around the seat and in the restroom, and emergency facilities (oxygen masks, life vests and emergency exits).

Programs are available with audio guidance. For programs, please see the following "In-Flight Entertainment".

In-flight Entertainment In-flight Entertainment (PC)

We provide "Aircraft safety card" and "Inflight Service Guide with Braille, Large Print, and Audio Codes" in braille.

Information in braille

Please store white canes or auxiliary device at your feet or in the storage compartments.

INTWe will help you fill in immigration documents on international flights.