Assistance dog

• Important Notice for customers traveling to the United States (including Hawaii/Guam)

For customers traveling with Service Dogs such as the dogs can accompany them in the passenger cabin.

• At the time of the reservation
• Flow of Events at the Departure Airport
• In-flight
• When Arriving

Assistance dogs (seeing-eye dogs, service dogs, hearing dogs) may accompany passengers on board at no cost.
Please be sure to register your assistance dog's information when booking your flight, either through the JAL website or by contacting us by phone.

Customers who find it difficulties to take care of your personal things by themselves are requested to fly with someone accompanying in the same class.
Those people accompanying should please provide care and assistance at the airport, and in cabin, and should please give guidance and assistance at the time of an emergency.

We will do our best to secure a seat according to your requests, such as a seat with a movable armrest, or a seat close to the restroom. Please consult with us at the time of the reservation.

With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.

• Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
• International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations

Animal quarantines are applicable in the case of using international flights. For the entry conditions of each country, please contact the consulate of the country you will be visiting, and the nearest animal quarantine station in Japan.

When accompanied by an Service Dog from overseas, we recommend that you check "Information for those using Service Dog who have traveled from overseas" by the Ministry of Health, Labor and Welfare.

Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.

Please come to the check-in counter as early as possible.
We ask you to present a copy of the certificate issued by the Ministry of Health, Labor and Welfare (authorization certificate and training completion certificate, etc.)

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information

• Domestic airport informationDomestic airport information (PC)
• International airport information International airport information

It is done with the same details and in the same manner as other customers. (Simplification of the security check due to disabilities, or preferential treatment, are not possible.)
Be sure to go through the portal gate one by one. In some cases a pat-down screening may be necessary, but please be assured that the security check staff will tell you what to do.

For customers who require special assistance, as soon as the cabin is ready, we board them to the flight first.
For customers who request to use this service, please tell the boarding gate staff as soon as possible.

After boarding, cabin crew will provide information about the emergency exits, lavatory, device and facilities around your seat. For moving within the cabin as well, the cabin crew will provide you support.

While on the airplane, besides water, please refrain from giving anything to the assistance dogs for the physically disabled.

We provide support so that you can safely board and go to your seat.

The Service Dog must be harnessed and leashed and remain under the control of the handler at all times at the airport and while onboard the aircraft.

On-board wheelchairs are available.

Programs are available with subtitling guidance, or audio guidance.

The "Aircraft safety card" is available in braille.

Please store white canes or auxiliary device at your feet or in the storage compartments.

INTWe will support you fill in immigration documents on international flights.