Customers who use codeshare flights

Codeshare flights (joint operation) are operated with the aircraft and crew members of other carriers.the operating airline carrier.

International flights

About our joint venture

Japan Airlines has a joint venture with American Airlines (AA), British Airways (BA), Finnair (AY), Iberia (IB) and Malaysia Airlines (MH).
At the time of the reservation, please ask for any assistance that you need.

If you use a codeshare flight (joint operation) with an airline carrier besides ones that are part of the joint venture, because the system of service is different, there might be instances when requests for the following cannot be accepted.
For details, within the inquiry field of "Reserving and purchasing air tickets" or "Information and consultations about boarding", please contact the Priority Guest Center.

・Customers who are ill or injured and whose condition is not stable

・Customers carried on a stretcher

・Customers who use an oxygen bottle

・Customers who find it difficult to walk unaccompanied

・Customers who use wheelchairs

・Customers with vision disabilities (when a completely blind person is boarding unaccompanied)

・Customers with hearing or speech disabilities

・Customers accompanied by seeing-eye dogs or hearing assistance dogs

・When other special assistance is needed

This way for customers using JL / AA codeshare flights (joint operation) (PDF file, about 322KB)

*When viewing the PDF file, “Adobe Reader” is required. If you do not have it, please check the following.

Information about PDF files Information about PDF files(PC)

Domestic flights

If you use a codeshare flight (joint operation), because the system of service is different, there might be instances when the following customer requests cannot be accepted on codeshare flights (joint operation).
For details, please ask at the time of the reservation.