Customers who use a stretcher

The doctor or nurse, or family member and such who has been approved by the doctor, who is accompanying, needs to board in the same class.

Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.

For details, please check the following "About Traveling Companions (People Accompanying)".

If medical device or oxygen bottles for medical use are used, please inform us of the product name of the medical device, the manufacturer name, model number and battery type. The accompanying person should place it in the cabin.
For details, please check "Customers who bring and use medical device".

Customers should please make these arrangements themselves.

We will arrange a seat for the accompanying person that is close to the stretcher.

Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.

If you need the assistance of staff to move within the airport, please come to the airport as early as possible.

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

Designated ated procedures are required in advance if you need an ambulance to drive up to the side of aircraft. Please consult with us as soon as possible.

It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.

For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.

For the placement of the medical device and the oxygen bottles for medical use, any medical measures should be taken care of by the accompanying person. As the cabin crew can help with anything else, please do not hesitate to ask them.