Customers who bring and use medical device

For customers who need medical care by using such things as an artificial respirator, inhaler (nebulizer), portable oxygen concentrator (POC) or aspirator, we will confirm their suitability for boarding with JAL's prescribed medical certificate.
Please consult with JAL's Priority Guest Center as soon as possible.
Please prepare enough batteries because you cannot use the inflight personal computer power supply.
 

Customers who request to use a wheelchair, together with customers who have walking disabilities, should please check "Assistance for mobility and wheelchairs".

If it is difficult for you to operate the medical device on your own, then someone needs to accompany you who can operate it.
Including the operation of the medical device, those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
For details, please check "About Traveling Companions (People Accompanying)".

For the medical device to be used, please inform us of the product name, manufacturer name, model number and battery type. We cannot provide a power supply, including the inflight personal computer power supply. Please prepare enough batteries yourself.
Batteries are restricted items for air transportation. Please inform us in advance about the type of battery to confirm the possibility of transporting it. Please be aware that we cannot bear any responsibility regarding the failure or malfunction of medical device used by customers. We recommend that you bring batteries that have enough power for 1.5 times the flight time.

We will provide information about the seat where the medical devices do not become an obstruction at the time of an emergency evacuation in principle.
For the medical device, in principle, store it under the seat in front of you to use it.
If it is difficult to store it in the prescribed area, you may have to purchase the seat next to you, or a seat in front of, or behind you.
Since it may take a while to check the medical device, please arrive so there is enough time.
During the take off and landing, in the cabin put your seatback upright, and sit with your seatbelt fastened.
With regards to the position of your seat in the cabin, please check the page with the seat map of domestic and international flights.

Staff can guide you from the check-in counter to the cabin of the airplane if requested.

Please come to the check-in counter as early as possible.

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.

For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.

During the take off and landing, in the cabin put your seatback upright, and sit with your seatbelt fastened.

While cabin crew have been trained in first aid, they are not permitted to do a medical intervention such as operating medical device.

Please let us know in advance if you would like meals that are easy to digest.