Customers with allergies
Customers with a peanut allergy
From September 2014, the JAL Group eliminated peanuts and products including peanuts from inflight meals on all international and domestic flights, and the food and drink menu that is offered at JAL-operated domestic and overseas lounges.
However, unfortunately we cannot promise that peanuts have been completely removed from the cabin since, in addition to the possibility of food cross contamination during the manufacturing process, we can’t place restrictions on peanuts that customers bring with them.
For prevention, we recommend carrying a protective mask, and so that customers themselves can deal with an allergic reaction, we recommend that they carry medicine or injections (EpiPen) that have been prescribed by a doctor.
Support for customers who are at risk of having an allergic reaction even with peanut powder
Taking the cabin environment into consideration, we take actions such as doing a special cleaning around the seat.
If this is necessary, please make an application by two weeks before the departure of the flight.
Please be aware that for nut allergies besides peanut allergies, we do not do such things as special cleaning.
- With regards to codeshare flights, we may not be able to meet your requests because it is based on the regulations of the operating airline carrier. Within the inquiry field of "Reserving and purchasing air tickets" or "Information and consultations about boarding", please contact the Special Assistance Desk.
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- There is no special support on flights operated by JAC, J-AIR, RAC and HAC.
Customers with dog allergies
JAL Group accepts boarding with assistance dogs for customers with physical impairment(guide dogs, service dogs, and hearing dogs).
If you are concerned about your health condition due to a dog allergy, we recommend that you carry a protective mask for prevention and doctor-prescribed medication in case of allergic symptoms.
Customers with Severe Allergy
On flights from/to Canada, we support customers with severe allergies upon request as follow.
If this is necessary, please contact us by 48 hours before departure of the flight.
- You can use pre-boarding service if you want to clean seat area yourself to make sure that the allergens are removed.
- Cabin crew can ask other customers around you to refrain from taking food containing allergens.
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About special inflight meals
We provide allergy-compliant inflight meals on international flights for customers who request it.
The main dish is an original menu item jointly developed by Tsuji Anzen Shokuhin and JAL.
Except for salads and fruit, all the meals are prepared in a special kitchen for allergies.
In addition, you can check normal meals with "Inflight meal search" in Inflight service and lounge page.
- With regards to codeshare flights, please be aware that we may not be able to accept your requests because it is based on the regulations of the operating airline carrier.
How to request allergy-compliant meals
Please apply by any of the following methods at least 72 hours before departure.
Applying from the JAL website
For customers who have already made a reservation, please apply from "Reservation confirmation".
Application and inquiries via the telephone
Please apply to "Reserving and purchasing air tickets" (international flights)
Customers who have made a reservation with a travel agency
Please apply at the travel agency where you made the reservation.
Customers who have made a reservation outside of Japan
Please apply at the nearest JAL branch or business office.
Inquiries