Customers who use an oxygen bottle
At the time of the reservation
Oxygen bottles fall under hazardous material for air transportation, and only oxygen bottles for medical use are permitted for air transport.
The oxygen bottle specification certificate needs to be submitted with a description of the oxygen bottle number, expiration date (container re-inspection deadline), size and weight.
Portable concentrated oxygen cans for sports, O2 Pack, oxygen Generators(excluding those that generate oxygen through electrolysis or filter decomposition) or liquid oxygen cannot be carried into the cabin or kept in the cargo hold.
In addition, when used inside the cabin, a medical certificate prescribed by the airline carrier is required that has been filled out an attending physician.
*International flights - For routes that depart from and arrive in the U.S. (Guam included), under the laws of the U.S., the oxygen bottles of customers are prohibited from being check or brought onboard.
When customer oxygen bottles for medical use are used in the cabin, or are kept in the cargo hold, the following conditions must be satisfied.
We will confirm the suitability of transport with the "Oxygen bottle specification certificate" issued by the vendor that rented the oxygen bottle.
- It is gas or oxygen for medical use (air). (Liquids are not allowed.)
- The container durability has been certified under Japan's High Pressure Gas Safety Act.
- It has received a three year durability certification inspection (five years in some cases).
- Oxygen bottles up to 70 cm in height and about 10 cm in diameter can be carried, and the total weight per bottle is limited to 5 kg or less (including the carrier bag).
*For products made overseas, confirm that the container meets the requirements of 2 above, or that its durability has been certified by the laws and regulations of the country of departure.
| Required documents | Please submit in advance a prescribed medical certificate and oxygen bottle specification certificate.
*On the date as well, please present the original of the oxygen bottle specification certificate. |
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*When viewing the PDF file, “Adobe Reader” is required. If you do not have it, please check the following.
About seat reservations
We will provide information about the seat where the oxygen bottles do not become an obstruction at the time of an emergency evacuation in principle.
With regards to the position of your seat in the cabin, please check the page with the seat map of domestic and international flights.
- Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
- International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations
*some seats might not be available.
About portable oxygen concentrators (POC)
You can use it inside the cabin just like an oxygen bottle. Please inform us of the product name, manufacturer name, model number and battery type. When used inside the cabin, a medical certificate prescribed by the airline carrier that has been filled out an attending physician needs to be presented.
Please look at both "About medical certificates or consent forms" and "Customers who bring and use medical device".
About Traveling Companions
For operating and assisting with the oxygen bottles, we ask that the accompanying person board in the same class.
Including the operation of the oxygen bottles, those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
For details, please check "About Traveling Companions (People Accompanying)".
About operation of oxygen bottles
The cabin crew are not able to operate the oxygen bottles because it would be medical intervention.
Location where oxygen bottles should be put
To use, the customer should please put it sideways under their seat.
Please prepare a tube of sufficient length.
*If it cannot be stored under the seat, then you will need to purchase an additional seat in order to fasten it to the seat.
For details about the charge, please confirm when you make the reservation.
Flow of Events at the Departure Airport
Check-In Procedures
Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.
About the approximate time for procedures
We will check the oxygen specification certificate and the oxygen bottles for medical use. Since it may take a while to check, please arrive so there is enough time.
About airport facilities and device
For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.
- Domestic airport informationDomestic airport information (PC)
- International airport information International airport information
*For information about device and facilities at each airport, please check the device and facilities at the airport.
Security Check
It is done with the same details and in the same manner as other customers. Simplification of the security check due to disabilities, or preferential treatment, are not possible.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.
Boarding
For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Pre-boarding service
For customers who request for assistance, as soon as the cabin is ready, we board them to the flight first. For customers who request to use this service, please tell the boarding gate staff as soon as possible.
At the time of the reservation
Oxygen bottles fall under hazardous material for air transportation, and only oxygen bottles for medical use are permitted for air transport.
For customers who need oxygen therapy onboard the airplane, we have a service to rent oxygen bottles for medical use. (A fee is charged)
Please arrange yourself when using within the airport.
Customers who require oxygen therapy onboard the airplane need to present a medical certificate prescribed by the airline carrier.
| Application deadline |
International flights - until 72 hours before the flight departure Domestic flights- until 48 hours before the flight departure *The number of oxygen bottles available for rent is limited. Within the inquiry field of "Information and consultations about boarding", please contact the JAL Priority Guest Center as soon as possible. *Oxygen bottles that are loaded onto the aircraft beforehand are for emergency use. Normally, these cannot be used. |
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| Charge |
International flights - 10,000 yen per bottle Domestic flights - 3,000 yen per sector regardless of the number of bottles |
| Required documents | A medical certificate is required A medical certificate prescribed by the airline carrier (PDFfile about 75KB) |
*When viewing the PDF file, “Adobe Reader” is required. If you do not have it, please check the following.
About the required LPM flow rate
The JAL rental oxygen bottles supply oxygen through a respiration synchronizer. Please let us know the required flow rate that was diagnosed by your attending physician. After this has been reported, we will calculate the necessary number of bottles and start to arrange them.
The number of oxygen bottles available for rent is limited. Please let us know the flow rate as soon as possible.
About Traveling Companions
For operating and assisting with the oxygen bottles, we ask that the accompanying person board in the same class.
Including the operation of the oxygen bottles, those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
For details, please check "About traveling companions (people accompanying)".
About operation of oxygen bottles
lease operate the oxygen bottle yourself, or have the person accompanying you do it. We will send you an operation manual in advance, so please read it as soon as possible. There is also a video on our website explaining the operation of the oxygen bottles that JAL rents out, so please look at this as well.
The cabin crew are not able to operate the oxygen bottles because it would be medical intervention.
JAL oxygen bottle specifications and accessories
The oxygen bottles for medical use have a filling capacity of 300 liters. The flow rate can be adjusted from 0.5-6 liters per minute.
It comes with a respiration synchronizer and nasal cannula as accessories.
Placement location for oxygen bottles
The oxygen bottle is provided in a designated place under the seat in front of the customer
About seat reservations
We will provide information about the seat where the oxygen bottles do not become an obstruction at the time of an emergency evacuation in principle.
With regards to the position of your seat in the cabin, please check the page with the seat map of domestic and international flights.
- Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
- International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations
*some seats might not be available.
Flow of Events at the Departure Airport
Check-In Procedures
Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.
About the approximate time for procedures
The procedure for this may take some time. On the date of departure, please come to the airport early.
Please submit the "Certificate with regards to renting oxygen bottles" at the counter.
About airport facilities and device
For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.
- Domestic airport informationDomestic airport information (PC)
- International airport information International airport information
*For information about device and facilities at each airport, please check the device and facilities at the airport.
Security Check
It is done with the same details and in the same manner as other customers. (Simplification of the security check due to disabilities, or preferential treatment, are not possible.)
Be sure to go through the portal gate one by one. In some cases a pat-down screening may be necessary, but please be assured that the security check staff will tell you what to do. If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.
Boarding
Pre-boarding service
For customers who request for assistance, as soon as the cabin is ready, we board them to the flight first. For customers who request to use this service, please tell the boarding gate staff as soon as possible.
When Arriving
For customers who need help at the arrival airport, please consult with us at the time of the reservation.
Inquiries
If you have any questions or concerns please do not hesitate to contact us.
Frequently asked questions
Assistance that requires advance notice
- Assistance dog
- Customers who bring and use medical device
- Customers who use a stretcher
- Customers who use an oxygen bottle
- Customers with Sleep Apnea Syndrome (CPAP Usage)
- Customers for whom it is difficult to stay in a sitting position
- Group tour customers
- Disabled sports athletes
- About medical certificates or consent forms